All Customer service articles
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Grocer 33Waitrose crowned best supermarket in Harrow mystery shop
This week’s smallest store offered a ‘very enjoyable experience’
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Analysis & FeaturesSupermarkets launch Christmas recruitment drive for 70,000 jobs
UK supermarkets are gearing up for one of the busiest shopping seasons of the year, launching major recruitment drives for more than 70,000 temporary Christmas staff
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Grocer 33Morrisons Letchworth named North Hertfordshire’s best supermarket
Located in the town centre, this striking store performed well across the board, but it was the ‘impeccable’ customer service that bowled over our shopper
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Promotional FeaturesHow collectible campaigns could solve grocery crisis
With 80% of shoppers visiting multiple supermarkets each month, discount-based rewards are failing. The solution is creating emotional connections that turn routine shopping trips into memorable family moments
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Promotional FeaturesWhy grocery’s one-stop shop evolution matters now more than ever
Repositioning supermarkets as multi-service hubs creates convenience and boosts footfall. With tighter household budgets, find out which services are offering a compelling reason to visit and sparking impulse buys that might otherwise be missed.
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Grocer 33Morrisons beats all comers to win best supermarket in our Norwich mystery shop
‘Fresh and inviting’ produce helps Morrisons Norwich to the win in a Super Grocer 33 week including dicounters Aldi and Lidl
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Grocer 33Waitrose is Worthing’s best in a week of low availability
All supermarkets this week struggled with our Green Issue shop full of organic, B Corp and seasonal British produce, but Waitrose shone with high customer service standards
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Grocer 33Waitrose crowned the best Cheltenham supermarket
Waitrose’s 40,944 sq ft store, located on the edge of town, scored well across the board, with a solid showing on availability with just one item out of stock
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Promotional FeaturesHow well do brands and retailers work together
Ritter Sport UK & Ireland managing director Benedict Daniels believes the grocery sector can unlock mutual transformative growth via deeper partnerships between brands and retailers, consumer centricity and value creation.
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Grocer 33Tesco voted best supermarket in affluent High Wycombe mystery shop
The 36,880 sq ft superstore on London Road came out on top with 87 points despite a poor showing on availability
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Grocer 33Tesco delivers best Online Grocer 33 mystery shop in Ilkeston
For the first time in an online Grocer 33, our mystery shoppers were in the same location, as well as requesting delivery within the same time window
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WebinarsAre UK grocers ready for the next packaging shake-up?
Join experts from GS1 UK, Creative Nature, Markem and Connected Experience Consulting to discover how, with the right strategy in place, you can unlock the significant commercial and operational benefits the transition to 2D barcodes is set to create.
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Grocer 33Solihull’s best supermarket in mystery shop is 68,000 sq ft Tesco Extra
The store had perfect availability, a logical layout and “well displayed” products
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Comment & OpinionStart with the Customer: an essential text on customer experience
Peter Cross’s book is full of practical advice on understanding the modern customer
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Grocer 33Waitrose in Southend-on-Sea crowned best seaside supermarket
Waitrose’s winning score of 68 was rooted in the week’s best performance on availability
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Grocer 33Waitrose South Woodford named best store in north east London area
It was a low-scoring week across the board – the 26,676 sq ft Waitrose came out on top with just 67 points
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Grocer 33M&S named best supermarket in Leicester as it takes first Grocer 33 win
In only its second appearance as a guest retailer M&S scored 90 points in our mystery shopping competition
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Grocer 33Waitrose in Pontprennau is Cardiff’s best supermarket, finds mystery shop survey
The Waitrose store in the wealthier residential area to the north of the city performed best this week
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Promotional VideosHow heritage cereal brands reconnect with modern consumers
Faced with consumers forgetting what makes their breakfast cereal special, Weetabix successfully realigned its media strategy through consumer research, resulting in significant improvements in brand health metrics and consumption.
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Grocer 33Stockport’s top supermarket Tesco impresses Grocer 33 mystery shopper
The 68,073 sq ft Tesco on Tiviot Way picked up 84 points despite a moderate showing on availability, with one item out of stock and one not stocked