All Customer service articles
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Grocer 33High Grocer 33 scores for giant Tesco and small Waitrose stores
Winner Tesco Dundee had ‘very high standards’, our mystery shopper reported
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Grocer 33Large Tesco in Chesterfield offers our shopper ‘everything you need’
Our mystery shopper was impressed with the staff at Tesco Chesterfield
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Grocer 33Tesco Tidworth comes out on top despite modest size
Our mystery shopper enjoyed the ‘sunny, upbeat tone’ in Tesco Tidworth
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Comment & OpinionSupermarket staff need proper food knowledge
We could really do with the supermarket workforce understanding what they are serving and selling, says John Farrand, MD at the Guild of Fine Food
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Grocer 33Sainsbury’s in Bourne wins store of the week as Waitrose food hall comes up short
Sainsbury’s in Bourne, Lincolnshire, squeaked to victory by a solitary point this week
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Grocer 33Displays and availability help Morrisons York to Grocer 33 win
With a score of 80 points, the store was Morrisons’ first Grocer 33 win since mid-October
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Promotional FeaturesHow to deliver personalisation and privacy in customer experience
Personalisation can help brands build that all-important emotional connection with their consumers, but it can also cross the line on privacy. So, how can brands and retailers reconcile the two successfully?
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Grocer 33Waitrose’s smaller Bagshot store sees off larger Grocer 33 rivals
Our shopper sang the praises of the ‘bright and spacious’ store, which had plenty of staff around – ‘almost in every aisle’
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NewsShoppers back staffed 'chatty checkouts' in new survey
A till where staff are encouraged to converse with customers proved popular in the Belonging Forum survey
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Grocer 33A ‘positive spring vibe’ at winning Sainsbury’s Wrexham store
Our shopper enjoyed the ‘vibe’ at the store and noted all staff were friendly
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Promotional FeaturesUnlocking hidden profits: how brands are undervaluing loyalty
Loyalty programmes can struggle to demonstrate clear financial returns due to poor tracking and over-reliance on discounts. Read how data-driven strategies and financial accountability can unlock their full potential.
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Grocer 33Small Waitrose store proves ‘just right’ for our mystery shopper
Despite its relatively small size, the Waitrose store had good availability
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Grocer 33Waitrose on top as online 33 retailers score highly
High scores were the order of the day for most retailers in this online Grocer 33
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Grocer 33Asda wins our shopper’s heart on Valentine’s Day
Asda’s Dundee store racked up 82 points, despite two out-of-stock items
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NewsMorrisons ties up with Quadient for parcel lockers across Daily estate
Quadient has also partnered with a number of other convenience retailers recently, including the Co-op Group, East of England Co-op, and Chelmsford Star Co-op
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Grocer 33Strong service on shop floor sees Tesco Neath take win
The branch picked up 73 points, marking three wins in five weeks for Tesco
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Grocer 33Impressive Asda Southport gains a new regular shopper in Grocer 33
Asda picked up just its second win of the Grocer 33 year, continuing the good vibes kicked off with the return of Rollback last week
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Promotional VideosWhy agility and speed are vital to compete effectively in the modern fmcg arena
United Food Brands CEO Richard Reeves explains how his energetic and entrepreneurial business is using agile tactics to drive performance across some core fmcg categories.
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Grocer 33Tesco bags Grocer 33 victory despite scoring zero for availability
A perfect 20 for shop floor service was secured thanks to Tesco’s staff all being ‘very friendly and happy to help’
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Grocer 33Sainsbury’s in Manchester sees off weak competition
Sainsbury’s scored particularly well on store layout and store standards