All Customer service articles
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Grocer 33
Plain sailing for our mystery shopper at winning Morrisons store
Availability was strong on this busy Saturday morning
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Comment and Opinion
Mum’s the word: a simpler way to improve customer service
No online advice will ever surpass the training I witnessed many years ago
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Grocer 33
Busy Morrisons St Andrews impresses under pressure
Staff were doing their best to keep shelves topped up and managed to do so without causing obstruction
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Grocer 33
Waitrose Saltash impresses our shopper with ‘friendly and efficient’ team
The store picked up an impressive 84 points with particularly high marks on availability
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Grocer 33
Impressive staff secure win for ‘immaculate’ Morrisons
Our shopper was particularly impressed by the attractive counters, including the fishmonger and salad bar
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Grocer 33
‘Spacious’ Sainsbury’s puts end to Tesco winning streak
Our Sainsbury’s shopper appreciated the store’s spacious, clean aisles
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Grocer 33
Tesco Solihull offers rare full basket on busy Sunday
The UK’s biggest grocer picked up its fourth store of the week crown in the past seven attempts
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