All Customer service articles
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Promotional FeaturesUnlocking hidden profits: how brands are undervaluing loyalty
Loyalty programmes can struggle to demonstrate clear financial returns due to poor tracking and over-reliance on discounts. Read how data-driven strategies and financial accountability can unlock their full potential.
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Grocer 33Small Waitrose store proves ‘just right’ for our mystery shopper
Despite its relatively small size, the Waitrose store had good availability
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Grocer 33Waitrose on top as online 33 retailers score highly
High scores were the order of the day for most retailers in this online Grocer 33
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Grocer 33Asda wins our shopper’s heart on Valentine’s Day
Asda’s Dundee store racked up 82 points, despite two out-of-stock items
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NewsMorrisons ties up with Quadient for parcel lockers across Daily estate
Quadient has also partnered with a number of other convenience retailers recently, including the Co-op Group, East of England Co-op, and Chelmsford Star Co-op
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Grocer 33Strong service on shop floor sees Tesco Neath take win
The branch picked up 73 points, marking three wins in five weeks for Tesco
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Grocer 33Impressive Asda Southport gains a new regular shopper in Grocer 33
Asda picked up just its second win of the Grocer 33 year, continuing the good vibes kicked off with the return of Rollback last week
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Promotional VideosWhy agility and speed are vital to compete effectively in the modern fmcg arena
United Food Brands CEO Richard Reeves explains how his energetic and entrepreneurial business is using agile tactics to drive performance across some core fmcg categories.
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Grocer 33Tesco bags Grocer 33 victory despite scoring zero for availability
A perfect 20 for shop floor service was secured thanks to Tesco’s staff all being ‘very friendly and happy to help’
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Grocer 33Sainsbury’s in Manchester sees off weak competition
Sainsbury’s scored particularly well on store layout and store standards
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NewsMorrisons axes hundreds of staff in major cost-cutting exercise
Staff impacted by the changes are understood to have been involved in roles including customer experience, employee engagement, recruitment and payroll
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NewsCo-op partners with Yeep to expand parcel locker services
Trial stores include Bletchley in Buckinghamshire, Castle Douglas in Dumfries & Galloway, and Stanton Hill in Nottinghamshire
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Grocer 33Tesco takes first store of the week title since November
The supermarket’s Andover store brought home the bacon this week with an impressive 81 points
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WhitepapersUnlock Gen Z’s appetite: Key F&B trends shaping campus culture
Download this whitepaper to explore the latest insights into student food trends, attitudes, and behaviours, and learn how brands can effectively engage this key demographic in 2025 and beyond.
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Grocer 33Waitrose starts 2025 ahead with runaway Newbury win
Waitrose’s ‘clean’ and ‘attractive’ Newbury store impressed our shopper
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Grocer 33Asda provides ‘calm oasis’ for stormy Saturday shop
Asda Boldon Colliery’s seasonal displays were ‘mightily impressive’
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Grocer 33Waitrose takes another Grocer 33 win as rivals score poorly
Its Meanwood store in Leeds was really the only strong performer this week
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NewsWaitrose piloting new customer service training to ‘raise the bar’ on store experience
Waitrose now views customer service as its key advantage over rival grocers, which have closed the gap on product quality
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NewsFlourish range dwindles as Sainsbury’s plans healthy food shake-up
Shoppers have been contacting Sainsbury’s about struggling to be able to find Flourish products
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Grocer 33Bright, Christmassy Tesco store on top in low-scoring Grocer 33 week
Our shopper appreciated the festive aisle in this easy-to-navigate Tesco store