All Customer service articles
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Grocer 33Waitrose King’s Cross is top in ‘pleasant, helpful’ shop
The store was the only one of the five we visited this week to claim full marks for shop floor service
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NewsCo-op partners with Quadient for parcel lockers
It will allow consumers to pick up parcels which have been delivered by major carriers including Royal Mail, DPD, Evri and UPS
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Grocer 33Asda bags Online 33 win with smooth ordering and friendly driver
Asda claimed victory in our latest Grocer 33 online mystery shop with a score of 87
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Grocer 33Morrisons store stands out amid availability struggles
Our shopper enjoyed the eye-catching Halloween display at Morrisons
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Grocer 33Sainsbury’s Leicester lives up to ‘superstore’ moniker
The store was well-stocked, with only an out-of-stock on the grapefruit preventing our shopper from taking home a full basket
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NewsAsda trials first big uniform change in 12 years
A six-week trial will see more than 2,600 Asda staff across 12 stores sport the new look, with 10 different types of uniform available
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Grocer 33‘Excellent’ staff at Tesco in Dundee wow our shopper
Our shopper said she would make the extra effort to return to the store
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Grocer 33‘Impressive’ displays and staff help Sainsbury’s to win
Our mystery shopper enjoyed the “impressive” promotions throughout, which included seasonal Halloween lines
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Grocer 33Tesco Newport provides ‘a great shop’ with full basket
The store scored an impressive 89 points, helped in no small measure by a full basket of all 33 items
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Grocer 33Waitrose makes it four wins out of past five with Altrincham store
Availability appeared strong throughout the store with only a couple of noticeable gaps
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Grocer 33‘Immaculate’ Sainsbury’s store impresses our shopper
Sainsbury’s Helston featured ‘interesting’ displays and friendly staff
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Grocer 33‘Very good quality’ Waitrose takes third win on the trot
Waitrose has claimed a hat-trick of store of the week awards with another score in the mid-80s for the third week running
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Grocer 33‘Knowledgeable’ manager at Waitrose Maidenhead leads by example
She seemed particularly knowledgeable and efficient, and also took time to welcome shoppers
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Grocer 33Waitrose Newark store ticks all the boxes to deliver win
It was only an out-of-stock on the own-label oat drink that prevented our shopper bagging a full basket
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Grocer 33Sainsbury’s Maidstone wins with neat, tidy store and smart staff
Our shopper praised Sainsbury’s Maidstone’s strong availability and intuitive layout
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NewsAsda promises to open more checkouts, improve availability and make stores cleaner
Announcing its Q2 results today, the supermarket revealed revenue excluding fuel was down 2.2%, with like-for-like sales down 5.3% over the period
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Comment & OpinionHow Waitrose is raising the bar on customer service
We have looked at what gold-standard customer service looks like for our shoppers, says Tina Mitchell, retail director at Waitrose
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Comment & OpinionIsn’t it time retailers focused on both price and experience?
The traditional paradigm of a choice between low prices and a good customer experience is no longer as clear-cut, says Julian Skelly, managing partner at Publicis Sapient
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Grocer 33Tidy Morrisons secures its first win of the Grocer 33 year
Staff at Morrisons Manchester were ‘neatly presented and well groomed’
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Comment & OpinionWill an Asda reset reclaim worker and shopper affections?
It is a dramatic but necessary move by Asda, with the pressure mounting on Mohsin Issa and his TDR Capital backers