All Customer service articles – Page 2
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Grocer 33‘Wow factor’ impresses our shopper at Tesco in Chorley
Tesco managed a rare double this week, providing a full basket to both our in-store and online mystery shoppers
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Grocer 33Morrisons delivery driver seals Online 33 win
There was precious little to chose between five of our seven online Grocer 33 orders this week
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Analysis & FeaturesHow Oscar Mayer’s NASA-inspired Gastro Hub aims to turbocharge NPD
A Mission Control room sits at the centre of Oscar Mayer’s new seven-figure Gastro Hub. It’s all part of CEO Ian Toal’s plan to turbocharge innovation
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Comment & OpinionFood stores must prioritise convenience and brand building
The brands that have inspired loyalty have stuck unwaveringly to their customer promise, says Richard Curry, head of retail at Rapleys
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Analysis & FeaturesWhy is Amazon still in the sights of the Adjudicator?
Amazon says it’s changed its ways, but suppliers are up in arms at its pricing and delisting processes, and the GCA demands improvement
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Grocer 33Lidl Twickenham bags discounter’s first ever store of the week prize
The store claimed a strong 81 points, with excellent shop floor service and store standards allied to strong availability
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Grocer 33Stellar staff and attractive displays at Waitrose Portswood store
Waitrose has followed up its Grocer Gold Award for service with a second consecutive weekly win in our mystery shop competition
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Grocer 33Great staff and ‘tempting’ displays at Waitrose
Our shopper was impressed by the store’s ‘very tempting seasonal displays’
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Events & AwardsGrocer Gold Awards 2024: Finnebrogue is Employer of the Year (Supplier)
The winning supplier’s revised people strategy included a returners programme, a mental health programme, improved leave policies and two pay rises
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Events & AwardsGrocer Gold Awards 2024: Tesco is Employer of the Year (Retailer)
The supermarket’s improvments to pay, maternity, paternity and adoption leave benefits, and a new virtual GP service stood out to judges
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Events & AwardsGrocer Gold Awards 2024: Waitrose Lichfield’s Barry Griffiths wins Store Manager of the Year
Judges praised Griffiths’ “genuinely outstanding” achievements during a highly disrupted year
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Events & AwardsGrocer Gold Awards 2024: Who Gives A Crap wins Specialist Online Service of the Year
Set up in 2012, the B Corp sells loo roll made from recycled office paper or bamboo
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Events & AwardsGrocer Gold Awards 2024: Tesco eases to victory in The Grocer 33 Award for Availability
The UK’s biggest grocer was miles ahead of its rivals in terms of providing our mystery shoppers with full baskets this year
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Events & AwardsGrocer Gold Awards 2024: Waitrose takes The Grocer 33 Award for Service
The upmarket retailer picked up 16 Grocer 33 store of the week awards - down from the 20 it scored last year
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Grocer 33Plain sailing for our mystery shopper at winning Morrisons store
Availability was strong on this busy Saturday morning
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Comment & OpinionMum’s the word: a simpler way to improve customer service
No online advice will ever surpass the training I witnessed many years ago
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Grocer 33Busy Morrisons St Andrews impresses under pressure
Staff were doing their best to keep shelves topped up and managed to do so without causing obstruction
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Grocer 33Waitrose Saltash impresses our shopper with ‘friendly and efficient’ team
The store picked up an impressive 84 points with particularly high marks on availability
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Grocer 33Impressive staff secure win for ‘immaculate’ Morrisons
Our shopper was particularly impressed by the attractive counters, including the fishmonger and salad bar
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Grocer 33‘Spacious’ Sainsbury’s puts end to Tesco winning streak
Our Sainsbury’s shopper appreciated the store’s spacious, clean aisles
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