All Customer service articles – Page 3
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Grocer 33Great staff and ‘tempting’ displays at Waitrose
Our shopper was impressed by the store’s ‘very tempting seasonal displays’
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Events & AwardsGrocer Gold Awards 2024: Finnebrogue is Employer of the Year (Supplier)
The winning supplier’s revised people strategy included a returners programme, a mental health programme, improved leave policies and two pay rises
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Events & AwardsGrocer Gold Awards 2024: Tesco is Employer of the Year (Retailer)
The supermarket’s improvments to pay, maternity, paternity and adoption leave benefits, and a new virtual GP service stood out to judges
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Events & AwardsGrocer Gold Awards 2024: Waitrose Lichfield’s Barry Griffiths wins Store Manager of the Year
Judges praised Griffiths’ “genuinely outstanding” achievements during a highly disrupted year
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Events & AwardsGrocer Gold Awards 2024: Who Gives A Crap wins Specialist Online Service of the Year
Set up in 2012, the B Corp sells loo roll made from recycled office paper or bamboo
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Events & AwardsGrocer Gold Awards 2024: Tesco eases to victory in The Grocer 33 Award for Availability
The UK’s biggest grocer was miles ahead of its rivals in terms of providing our mystery shoppers with full baskets this year
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Events & AwardsGrocer Gold Awards 2024: Waitrose takes The Grocer 33 Award for Service
The upmarket retailer picked up 16 Grocer 33 store of the week awards - down from the 20 it scored last year
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Grocer 33Plain sailing for our mystery shopper at winning Morrisons store
Availability was strong on this busy Saturday morning
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Comment & OpinionMum’s the word: a simpler way to improve customer service
No online advice will ever surpass the training I witnessed many years ago
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Grocer 33Busy Morrisons St Andrews impresses under pressure
Staff were doing their best to keep shelves topped up and managed to do so without causing obstruction
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Grocer 33Waitrose Saltash impresses our shopper with ‘friendly and efficient’ team
The store picked up an impressive 84 points with particularly high marks on availability
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Grocer 33Impressive staff secure win for ‘immaculate’ Morrisons
Our shopper was particularly impressed by the attractive counters, including the fishmonger and salad bar
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Grocer 33‘Spacious’ Sainsbury’s puts end to Tesco winning streak
Our Sainsbury’s shopper appreciated the store’s spacious, clean aisles
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Grocer 33Tesco Solihull offers rare full basket on busy Sunday
The UK’s biggest grocer picked up its fourth store of the week crown in the past seven attempts
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WebinarsWATCH: How grocery can use data to win shoppers' loyalty
Watch our webinar to find out how retailers and brands can convince shoppers to keep coming back for more in this challenging climate with the use of data insights.
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