Darren A Smith
- Comment and Opinion
Mum’s the word: a simpler way to improve customer service
No online advice will ever surpass the training I witnessed many years ago
- Comment and Opinion
Work wars: how to avoid escalations and keep conflict in check
Here’s how to reduce your conflicts by 20% and your escalations by 50%
- Comment and Opinion
How to present successfully when you’re the size of a postage stamp
For most people, presentations are now a fabulous opportunity to get some emails done
- Comment and Opinion
Who inspires you when it comes to your ‘kryptonite’ moments?
Whenever he wanted to be better at something, my sales coach modelled himself on someone he thought was good at that thing
- Comment and Opinion
How a difficult meeting partner gave me a lesson in listening
Think: are we just waiting for the other person to stop so we can speak?
- Comment and Opinion
Need help from your LinkedIn community? Embrace them!
If you don’t need your network now, you soon will
- Comment and Opinion
Make KPIs work by keeping focused and cutting out woolliness
While everyone has heard KPIs, people’s understanding is still vague, at best, says Darren A Smith, founder & CEO, Making Business Matter
- Comment and Opinion
Do the top 100 companies really care about their people?
There is a disparity between the values companies extol in outward communication and the focus of their annual reports, says Darren A Smith, founder & CEO, Making Business Matter
- Comment and Opinion
Chasing someone for a response? Here are the dos and don’ts
A phrase often attributed to Einstein springs to mind: ‘The definition of madness is doing the same thing over and over again and expecting different results’, says Darren A Smith, founder & CEO of Making Business Matter
- Comment and Opinion
The science behind procrastination – and how to defeat it
For anyone struggling with this modern-day nasty, there’s hope
- Comment and Opinion
Even though my dad has passed away, he’s become my best coach
Since his passing, I have found myself asking a simple question: what would dad do?
- Comment and Opinion
How to free yourself from leaving work to the last minute
It was a Thursday and I’d been given a deadline of two weeks on Wednesday. When did I start? You guessed it
- Comment and Opinion
What habits stop us winning friends and influencing people?
Let’s start with stage one: not doing things that reduce our influencing power
- Comment and Opinion
Want to maximise your time? Learn to be less helpful
It might sound selfish, but it’s a vital time management hack
- Comment and Opinion
Do you understand your ‘shopper’? Let’s take a closer look
Let’s take a closer look at ‘the shopper’ and then score your understanding once more
- Comment and Opinion
Do you push or pull? A lesson in sales from the Wolf of Wall Street
What would you do if Jordan Belfort asked you to sell him a pen?
- Comment and Opinion
Use visualisation to change those ‘difficult conversations’ you have at work
Why do they call boxers that want to be the best, ‘champ’? Even if they haven’t technically won any championships?
- Comment and Opinion
10 top tips for minimising email stress and irritation
Emails are like IBS: a condition we can only hope to be less dominated and stressed by
- Comment and Opinion
Become a ‘powerhouse of persuasion’ with these 78 techniques
Imagine if you could double your persuasion toolbox
- Comment and Opinion
Multitasking hurts productivity. Focus on the biggest projects
Task switching is mentally consuming and costly to our productivity