All articles by Elinor Zuke – Page 21
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NewsGrocer 33: Full basket gives Tesco the edge
This week's winner is Tesco in Aylesbury, Buckinghamshire. It was the only store to provide a full basket and there was no wait at the tills. Other big plusses were that it was well presented and the staff were able to inform our mystery shopper...
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Retail Prices: Asda deals up by 20% as it puts alcohol in the spotlight
It may have stopped selling booze below cost, but this hasn’t stopped Asda running a fifth of its August promotions in the BWS aisle, reports Elinor Zuke
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NewsRaw deal? OFT cracks down on promotions
Popular promotional tactics will be banned under new standards to be outlined by the Office of Fair Trading next week with retailers facing prosecution and fines if they fail to comply, The Grocer can reveal.
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NewsSlave labour
They are the slaves of the food sector – illegal immigrants often being paid a pittance at suppliers to some of our biggest retailers. As the coalition turns up the heat, Elinor Zuke asks: is enough being done to stamp out the abuse?
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NewsGrocer 33: Helpful staff secure win for Tesco
This week's winner is Tesco in Burnage, Manchester. One assistant showed our shopper to the avocados with a big smile while another left her home shopping trolley to take him to the Birds Eye curry. The only downside was the Tilda rice being out of...
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NewsGrocer 33: Asda wins thanks to no queue
This week it was a closely fought battle with three supermarkets offering a full basket and only one out-of-stock across the board. In the end, Asda in Gateshead won by a whisker because there was no queue at the checkout. The store was...
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Asda shaves fuel prices
Asda has cut the price of fuel by 1p per litre for unleaded and 2p for diesel, meaning customers will now pay a maximum of 111.9p for unleaded and 114.9p for diesel. It is the fourth time Asda has announced lower fuel prices since...
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Majority of shoppers missing out on promos
More than three quarters of shoppers who made a special trip to a supermarket to buy an advertised promotion found an empty shelf, according to a survey by the Institute of Promotional Marketing.Sixty four per cent of shoppers blamed the...
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Grocer 33: Sainsbury’s service wows our shopper
Sainsbury's in Cheadle, Greater Manchester had a full basket this week and a glowing report from our shopper.
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NewsGrocer 33 Online: Delivery of fresh veg impresses
Sainsbury's was the only supermarket to deliver a full basket of 33 items. The website was easy to navigate and the products arrived in good condition, including very fresh-looking fruit and veg.
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NewsAsda takes down price of bananas to eight-month low
Asda has lowered the price of bananas to an eight-month low.Loose bananas now cost 67p per kg 31% less than a fortnight ago.
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NewsGrocer 33: Helpful staff clinch second Waitrose win
Waitrose delivered the best service for the second week running, with its branch in Towcester offering a full basket as well as boasting friendly and helpful staff.
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Asda guarantee: 319 prices are up, 236 cut
Since launching its Price Guarantee in April, Asda has made more price hikes and fewer price cuts than any of its big four rivals, according to data from pricing specialist Brand View.And the number of exclusively lowest prices offered...
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Crackdown on illegal workers targets food
The Home Office has kicked off a summer crackdown on illegal working in the food industry with a raid at a Tesco supplier in London. The UK Borders Agency, part of the Home Office, will visit 100 businesses a month in London alone as the...
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NewsGrocer 33: Waitrose win down to staff and service
Waitrose in Ponteland won this week thanks to a full basket and excellent customer service. Our shopper was impressed that staff guided him to the product he asked for and helped him choose the right variety.
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Grocer 33: Tesco service makes up for out-of-stocks
Although it did not have the best availability, Tesco in Craigmarloch, Lanarkshire, offered the best overall customer service. A pleasant assistant made conversation as she helped our shopper to find the right shelf for lasagne verdi...
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A frozen food chain? Iceland growth is all in fresh and ambient
Iceland's double-digit growth is almost entirely in fresh and ambient, data from Kantar Worldpanel has revealed. In the 12 weeks to 14 June Iceland's sales grew by 11%, with 5.8% from fresh and chilled sales, 2.1% from ambient sales and...
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NewsGrocer 33: Sainsbury’s only let down by the aircon
Sainsbury's in Maidenhead won this week with no items out-of-stock. Our shopper asked for help finding two items and both times was accompanied by staff to the shelf and asked if she needed any further help.
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NewsAd watchdog finds fault with George’s ‘no quibble’ guarantee
An advert for Asda’s 100-day quality guarantee on George clothing has been banned by the Advertising Standards Authority for presenting standard consumer rights as a unique benefit of shopping at the supermarket.
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NewsWaitrose shines amid promotional shambles
Waitrose has been voted best for in-store promotions for the first time in a new survey on trade investment for The Grocer.