All articles by Elinor Zuke – Page 22
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NewsGrocer 33: Helpful staff clinch victory for Morrisons
Knowledgeable staff who went out of their way to help our shopper played a big part in ensuring Morrisons in Llanelli took this week's title.
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NewsAsda plays Christmas catch-up with premium lines
Asda is hoping to turn around its Christmas fortunes by introducing new premium food and general merchandise lines.
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NewsGrocer 33: Bright, clean store offers great service
Four stores had no out-of-stocks this week and none of our shoppers had a disappointing experience. But Sainsbury's Murrayfield store in Edinburgh just edged it thanks to its great customer service, spotlessly clean store and full basket.
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NewsCheaper cancer drugs ‘not a stunt’ says Asda
Asda has denied its decision to start dispensing privately-prescribed cancer drugs at not-for-profit prices is a publicity stunt. Announcing the move last month, the retailer claimed patients could now save up to 76% if they brought their...
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NewsGrocer 33: Asda staff help speed up the shop
Asda in Gosforth was the only supermarket to have no out-of-stocks this week. Our shopper found it hard to find all the items due to some unclear signage, but staff were very helpful, which sped up the shopping time.
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NewsClarke: Asda may absorb VAT hike
New Asda supremo Andy Clarke has vowed that the supermarket will do “everything we can” to absorb next year’s rise in VAT rather than hike prices.
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NewsGrocer 33: Asda comes up trumps in Manchester
Three stores had no items out-of-stock this week, but the winneris Asda in Wythenshawe, Manchester, which pipped its rivals to the post thanks to impressive levels of customer service.
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NewsAsda hits 13th year as cheapest supermarket
Asda is the UK's cheapest supermarket for the 13th year in a row.
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NewsGrocer 33: Morrisons shines in the spotlight
There was glowing praise for Morrisons in Auchinlea, Glasgow, this week.
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Suppliers waste up to £200m on discounts
Suppliers are throwing away millions each year on deep-discount coupons. Discounts bigger than 25% have minimal benefits in persuading shoppers to try a new product, no influence on subsequent loyalty, and could be costing the industry...
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NewsBogofs threatened as the OFT eyes ‘misleading’ promotions
Common pricing practices such as the bogof could face a regulatory slapdown as the Office of Fair Trading examines deals, says Elinor Zuke
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Retail Prices: Business as usual for Asda as it ups number of promos
Despite claiming it is moving away from promotions, Asda has upped the number of deals it is running compared with last month, reports Elinor Zuke
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Grocer 33: Waitrose wins the day with service
Waitrose and Asda each had one item out of stock this week, but Waitrose in Colchester just pipped Asda in Wheatley on customer service.
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NewsWorld Cup sales surge ‘slower than in 2006’
This summer’s World Cup will fuel less sales growth than the tournament did in 2006, new data suggests.
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Grocer 33: Tesco puts in a Stirling performance
Tesco came out top this week as the only store with no items out of stock. The Stirling store was very clean and there were no gaps on the shelves. Staff were helpful and polite, leading our shopper to the item he asked for help to find. The store...
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NewsAsda to sell cancer drugs in not-for-profit move
Asda is to sell private prescription cancer drugs on a ‘not for profit’ basis from Monday.
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Clarke’s promotion leaves Asda with big shoes to fill
Andy Clarke assumed the top job at Asda this week as expected. The move to CEO and president leaves his chief operating officer role vacant, while last week's exit of Darren Blackhurst means the merchandising team is without a trading director.
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On the trail of the missing Asda trolleys
Asda has hired Trolleywise to collect errant trolleys and return them to its 150 worst-affected stores.
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NewsTesco suppliers angry at coupon destruction
Tesco's new coupon redemption system is effectively "holding a gun to the manufacturer's head", the Institute of Sales Promotion has warned.
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NewsClarke confirmed as new Asda boss
Asda has confirmed the appointment of Andy Clarke as its new chief executive.