All Grocer 33 articles – Page 33
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Grocer 33Waitrose wins with ‘helpful’ and ‘efficient’ staff
Staff at its Cheadle Hulme store made good use of handheld devices to collect stock information and kept a safe distance
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Grocer 33Waitrose Cheadle Hulme: Grocer 33 store of the week
‘Customers have been very receptive to the protocols and often tell us they feel safe in the branch’
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Grocer 33Tesco Brockworth, Gloucester: Grocer 33 store of the week
“Tesco has invested in a Clubcard champion stationed within larger branches to answer customer queries about how Clubcard works”
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Grocer 33Tesco wins for first time in three months with perfect availability
Tesco has won on service and availability for the first time in almost three months
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Grocer 33‘Well managed’ Sainsbury’s beats Waitrose by a point as marshalling returns
The store achieved the win thanks to 100% availability, strong store standards and great customer service
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Grocer 33Sainsbury’s Matlock, Derby: Grocer 33 store of the week
‘Drive-thru click & collect has become part of some customers’ routine, and it was especially useful for our most vulnerable customers’
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Grocer 33‘Pristine’ and ‘stress-free’ Asda takes Grocer 33 top spot
Asda has made it two wins in three weeks thanks to “pristine” standards and a “stress-free” shopping experience
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Grocer 33Asda Bromborough, Wirral: Grocer 33 store of the week
‘We’ve been focusing on our standards more than ever over the past few weeks’
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Grocer 33Sainsbury’s Tritton Road, Lincoln: Grocer 33 store of the week
‘If we started to get long queues outside again, we’d make little changes to make the experience as easy as possible, such as offering umbrellas and rain gear’
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Grocer 33Sainsbury’s wins thanks to ‘calm and ordered’ store
Sainsbury’s had the highest score of the supermarkets for store standards
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Grocer 33Asda takes first win since May with strong customer service
The team at its branch in Westmead, Farnborough pushed it into the top spot with their ‘polite’ approach to service
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Grocer 33Asda Westmead, Farnborough: Grocer 33 store of the week
‘It’s good to see the ads back. The pocket tap is just so synonymous with Asda – if you tap your pocket people know you’re referring to us’
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Grocer 33Delivery driver of the week: Daryl Snyman, Tesco, Rugby
“We got so much recognition from the customers. Some of them would stand at the window after we had delivered and hold up signs saying thank you.”
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Grocer 33‘Clean and well-ordered’ atmosphere at winning Waitrose
Waitrose continued its impressive form in service and availability this week
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Grocer 33Online Grocer 33: Tesco wins as Ocado is second from bottom
Tesco scored with an impressive 90 points
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Grocer 33‘Helpful and friendly’ staff help Morrisons to take Grocer 33 win
The experience was positive from start to finish
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Grocer 33Morrisons Stewartfield, East Kilbride: Grocer 33 store of the week
“I moved from being manager at Morrisons in Gallowgate, Glasgow about 12 weeks ago”
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Grocer 33Top marks for staff and a ‘smooth’ shop at Waitrose
Waitrose in Altrincham has come top this week thanks to excellent shop floor service
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Grocer 33Waitrose Altrincham, Cheshire: Grocer 33 store of the week
‘Barbecue products are selling so well it’s hard to keep them on the shelves’
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Grocer 33Full marks for store team secures Morrisons the win
In a very high scoring week Morrisons has landed its first win in almost two months