Archive of all Grocer 33 articles – Page 32
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Grocer 33Spacious Waitrose takes a comfortable service victory
Waitrose in Paddock Wood, Kent impressed with ‘friendly and helpful’ staff
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Grocer 33Sainsbury’s Farlington, Portsmouth: Grocer 33 store of the week
‘Covid-19 has helped us step up in e-commerce to take on the likes of Amazon and adapt quickly to cater to customers’ needs. You have to be agile’
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Grocer 33‘Clean and well-maintained’ Sainsbury’s beats Tesco and Waitrose by one point
Its Farlington, Portsmouth store took the win thanks to being ‘clean, well maintained and well cared for’
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Grocer 33Tesco Kilmarnock, East Ayrshire: Grocer 33 store of the week
‘There’s not been a fantastic amount of difference in shopping patterns since the tiering system came in’
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Grocer 33‘Spacious and bright’ Tesco Kilmarnock wins top spot
Our shopper had a positive experience from the outset at the “spacious, open and bright” store
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Grocer 33‘Very organised’ Waitrose wins during Wales firebreak
Waitrose in Monmouth had plenty of social distancing measures
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Grocer 33Waitrose Monmouth: Grocer 33 store of the week
‘Good customer service is about showing shoppers the store in the best way possible, almost like you’re having guests visiting your house’
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Grocer 33Waitrose Penn Road, Beaconsfield: Grocer 33 store of the week
‘Cleanliness and safety are our number one priorities right now’
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Grocer 33‘Clean and safe’ Waitrose wins but availability falls
Waitrose in Beaconsfield impressed with its social distancing measures but availability slipped across the board this week
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Grocer 33Perfect standards secure Morrisons the top spot
Morrisons in Longrock, Penzance impressed our shopper with high standards and good coronavirus measures
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Grocer 33Morrisons Longrock, Penzance: Grocer 33 store of the week
“Standards have become one of the most important elements of the store. Customers want to see what we’re doing with hygiene and tidiness”
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Grocer 33Waitrose wins with ‘helpful’ and ‘efficient’ staff
Staff at its Cheadle Hulme store made good use of handheld devices to collect stock information and kept a safe distance
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Grocer 33Waitrose Cheadle Hulme: Grocer 33 store of the week
‘Customers have been very receptive to the protocols and often tell us they feel safe in the branch’
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Grocer 33Tesco Brockworth, Gloucester: Grocer 33 store of the week
“Tesco has invested in a Clubcard champion stationed within larger branches to answer customer queries about how Clubcard works”
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Grocer 33Tesco wins for first time in three months with perfect availability
Tesco has won on service and availability for the first time in almost three months
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Grocer 33‘Well managed’ Sainsbury’s beats Waitrose by a point as marshalling returns
The store achieved the win thanks to 100% availability, strong store standards and great customer service
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Grocer 33Sainsbury’s Matlock, Derby: Grocer 33 store of the week
‘Drive-thru click & collect has become part of some customers’ routine, and it was especially useful for our most vulnerable customers’
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Grocer 33‘Pristine’ and ‘stress-free’ Asda takes Grocer 33 top spot
Asda has made it two wins in three weeks thanks to “pristine” standards and a “stress-free” shopping experience
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Grocer 33Asda Bromborough, Wirral: Grocer 33 store of the week
‘We’ve been focusing on our standards more than ever over the past few weeks’
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Grocer 33Sainsbury’s Tritton Road, Lincoln: Grocer 33 store of the week
‘If we started to get long queues outside again, we’d make little changes to make the experience as easy as possible, such as offering umbrellas and rain gear’