Archive of all Grocer 33 articles – Page 65
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Grocer 33'Excellent' Ocado website seals online 33 win
It only took 26 minutes to complete the order on Ocado’s “excellent” website
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Grocer 33Sainsbury's The Galleries, Washington: G33 store of the week
“All Sainsbury’s branches are being given iPads so management teams will be able to access everything we need on the shop”
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Grocer 33Sainsbury's large Washington store takes Grocer 33 win
Staff were “quick and willing” when asked for help and only one item on the list could not be found…
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Grocer 33The Grocer 33: 20 years of keeping supermarkets on their toes
Today it’s known as the most comprehensive survey on price and service in the food and drink industry. Before 1997, it didn’t exist
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Grocer 33Tesco Dover takes Grocer 33 win with big score
The “store has an open-plan entrance, which is very inviting”
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Grocer 33Tesco Whitfield, Dover: Grocer 33 store of the week
“I’m very proud of the team, it’s a fantastic achievement”
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Grocer 33Sainsbury's Hessle: Grocer 33 store of the week
“The store has been extended quite a few times in the past 33 years; we had a café built in and made space for a GM range”
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Grocer 33'Light & airy' Sainsbury's Hessle takes Grocer 33 win
“The store is light and airy with plenty of space between aisles and is clearly signed throughout”
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Grocer 33Morrisons Doxford Park, Sunderland: G33 store of the week
We have people who specifically come in to be served by a particular person on a checkout…
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Grocer 33Morrisons wins despite busy store
Strong customer service all round helped Morrisons Doxford emerge as this week’s winner
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Grocer 33Sainsbury's Tom Johnston Road, Dundee: G33 store of the week
“We really pride ourselves on great service. That is what sets us apart”
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Grocer 33Sainsbury's Dundee wins with score of 88
Staff were “engaging” and Cameron on the checkout was “friendly and efficient”
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Grocer 33Tesco Warrington wins with 'big and airy' store
Staff “knew their stock and didn’t mind being interrupted”…
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Grocer 33Tesco Warrington: Grocer 33 store of the week
“We have a golden rule that our cashiers should not go at a speed that is detrimental to service”
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Grocer 33Waitrose improves service to move up Grocer 33 league
In the 51-week nationwide competition, Waitrose scored 69.5 out of 100 on average for its weekly mystery shops
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Grocer 33Tesco, Great Horton Road, Bradford: G33 store of the week
“I think there’s been a great improvement in store service. For me, it’s the be-all and end-all”
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Grocer 33'Huge' Tesco Bradford takes Grocer 33 win
The store’s “health and beauty section looked more glamorous with extra lighting”
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Grocer 33Waitrose Bowen Square, Daventry: Grocer 33 store of the week
“We had a refit about two years ago and we refurbished the chilled section and the counters”
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Grocer 33Waitrose Daventry takes dominant Grocer 33 victory
“The entrance is attractive and inside feels spacious with nice-looking displays”
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Grocer 33Tesco Cheltenham takes Grocer 33 win thanks to helpful staff
Despite a “disorganised and chaotic” first impression, Tesco Cheltenham took first place this week…