All articles by Lilith Foster-Collins – Page 11
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NewsSainsbury’s opens pop-up store with free frozen food to reduce waste
Everything in the store is frozen, including fruit and vegetables, dairy, meat and baked goods
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Grocer 33Waitrose Altrincham shines in mystery shop with ‘excellent’ standards
On all occasions our shopper asked for help “staff were super helpful, friendly and engaged”
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Grocer 33Waitrose Altrincham: Grocer 33 store of the week
‘I’ve absolutely loved working here – it’s a really tight-knit, passionate and committed team and they’ve made me feel so welcome’
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Grocer 33‘Well presented’ store and helpful staff seal win for Tesco Pontypool
Staff were easy to find and all ‘extremely helpful’
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Grocer 33Sainsbury’s Crawley is best for service and availability in this week’s mystery shop
Sainsbury’s scored well on service and availability. The store standards were average
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Analysis & FeaturesSupermarket promotions on food and drink are disappearing - this is why
Faced with increased threat from discounters, the major mults are turning to everyday low price (EDLP) offerings and targeted promos informed by loyalty data
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Grocer 33Tesco Dundee store impresses on service as supermarket rivals disappoint
Tesco was a rarity this week, scoring highly for good service as the rest of the field floundered on this Sunday morning shop
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Comment & OpinionHow should supermarkets respond to inflation-driven behaviour changes?
Analysts warn inflation could soon hit 18%
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Grocer 33Morrisons staff help provide a ‘memorable’ mystery shopping experience
Our shopper was “impressed” by the Morrisons store and said “the helpfulness of the staff” stood out
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NewsTesco quietly cuts own label value tier by 100 lines over three years
The lineup included 316 products on 4 August, compared with 339 a year earlier and 422 in 2019, according to exclusive Assosia data
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Analysis & FeaturesWhy – and where – supermarkets are making range cuts
Inflation is pushing the major mults to reduce their ranges. Exclusive data for The Grocer reveals where the axe is falling most heavily
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Grocer 33Sainsbury’s wins Grocer 33 service battle with excellent scores across the board
The Whitley Bay store scored 85 points, performing well across almost every area
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Grocer 33Asda Stockport Superstore: Grocer 33 store of the week
‘What we’re trying to do at the store is keep the focus on price and value’
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Grocer 33Asda wins on service and availability for first time since March
The store had “an efficient feel to it” with a range of amenities
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Grocer 33‘Outstanding’ Tesco beats dismal mystery shopping scores from rivals
A single out-of-stock item prevented a near perfect score for Tesco
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Grocer 33Low scores all round for pre-heatwave stock availability in Friday mystery shop
This was a tough week across the board for the stores we visited
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NewsInflation overtakes climate emergency as public’s biggest concern
The rising cost of living is now one of the biggest concerns for 40% of Brits, the highest level for around 40 years
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Grocer 33Waitrose Egham tops rivals with ‘impeccable service’
Waitrose saw off close rivals Sainsbury’s and Iceland this week with impressive customer service