All Loyalty articles
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NewsSainsbury’s rolls out ‘lock’ to counter wave of Nectar points fraud
Sainsbury’s has introduced the function after hundreds of Sainsbury’s shoppers have reported having their accumulated Nectar points stolen
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NewsTesco launches new hyper-personalised Your Clubcard Prices trial
Last year Tesco started launching the personalised Clubcard promotion for millions of customers, driven by a tie-up with AI technology company Eagle Eye
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Analysis & FeaturesCan Allan Leighton’s price push roll back the years for Asda?
Asda has unveiled 4,000 price cuts and a heavyweight marketing push – but its discounter price match scheme has been dropped
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NewsAsda vows to be ‘cheapest’ as it brings back Rollback prices
The retailer is set to launch a new heavyweight advertising campaign fronted by Joe Wicks
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NewsTesco to cut 400 jobs as it ‘simplifies’ the business
The Tesco job cuts come despite the supermarket recording its “biggest ever” Christmas sales
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NewsUbamarket launches AI loyalty app in convenience sector
Ubacart app offers exclusive, personalised promotions, which are applied when shoppers present the digital loyalty card at the checkout
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Analysis & FeaturesPoundland: what’s gone wrong and what can it do to fix it?
Distracted by an expansion opportunity, management ‘took their eye off the ball’ as a crisis was developing in the customer offer
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NewsMedia Bites 23 January: supermarkets calls on IHT, recession fears, CMA, EU relations
Today’s headlines focus on supermarket support for a pause to government inheritance tax reform for farm business, plus growing concerns over the economy
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NewsWaitrose brings back free coffee offer in latest loyalty scheme shake-up
My Waitrose members will now be able to claim a free coffee without needing to buy other items
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Promotional FeaturesWhich digital tools are helping retailers and brands thrive in a time-poor world?
Interaction between brands and retailers can be increasingly challenging as geographical and financial constraints come to bear. Discover how digital tools are proving a vital way for them to streamline efficiencies and remain connected.
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Analysis & FeaturesChristmas 2024: what were the highs and hiccups for supermarkets?
Supermarkets took the cheap veg battle to a new low of 8p this Christmas. How did it pan out and what else did they try?
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NewsDeliveroo’s souped up loyalty programme giving aggregator app a boost
The app is also seeing ‘strong growth’ in grocery
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NewsFortnum & Mason to launch loyalty scheme as profits soar
The ‘royal’ grocer Fortnum & Mason wants to capitalise on a ‘desire for a sense of belonging’ from its ‘best’ customers, said CEO Tom Athron
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InterviewsHow ‘customer-centric’ CEO Rodrigo Maza plans to revive Naked Wines
Naked Wines boss Maza is moving away from vouchers as he looks to retain ‘the right kind of customers’ – and achieve profitability
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NewsLidl gives loyalty scheme members chance to win £10 discount with every shop
Until January 15, the discounter is promising one in 10 shoppers using the Lidl Plus app will be rewarded with a £10 coupon to claim off their next shop
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NewsTesco Unpacked reveals Clubcard holders’ most popular food choices
The retailer today began rolling out the findings to more than 18 million people in the loyalty scheme
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Comment & OpinionIs Asda firing blanks in its latest price war campaign?
Asda has come out all guns blazing in a new supermarket price war to mark the start of 2025. But does it have the ammunition needed, or is it firing blanks?
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NewsAsda and Morrisons kick off 2025 with price war
The Big Jan Price Drop will see reductions of an average of 26% on products including in-store and online
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Comment & OpinionHow a Christmas tech fail left customers with trust issues
When Morrisons and Ocado both saw their tech systems fail on the busiest Christmas shopping day of the year, customers were left wondering where to turn
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NewsSainsbury’s extends Nectar partnership with Woodland Trust
Sainsbury’s shoppers will now be able to contribute their Nectar loyalty points towards woodland conservation work until 2027