All articles by Maria Gonçalves – Page 37
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Grocer 33Waitrose secures win with excellent shop floor service
Waitrose impressed our shopper with its strong availability and service this week
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NewsJohn Lewis ditches Never Knowingly Undersold pledge as it invests £500m in prices
John Lewis said less than 1% of customers actively made price match requests in 2021.
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Grocer 33Waitrose, Solihull: Grocer 33 store of the week
‘I think we’re in a world where Waitrose is for everyone. Whether it’s individuals or families who really love food and are interested in their provenance, they’re the ones who shop with us’
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NewsMarks & Spencer trumps discounters in Which?’s best supermarket poll
M&S raked in top marks for store appearance, customer service, and quality of own-brand and fresh products
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NewsSainsbury’s halts controversial ‘Fairly Traded’ tea accreditation scheme
Gold and Red Label SKUs now moving to Rainforest Alliance scheme
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Grocer 33Asda Clapham Junction, London: Grocer 33 store of the week
‘I’ve been here since August and Geet came in November. We get along really well’
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Grocer 33Perfect score for shop floor service at Asda in Clapham
Asda’s Clapham Junction superstore in London claimed victory this week with 82 points
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Analysis & FeaturesWill MyWaitrose loyalty card reboot win back sceptics after axing all the free stuff?
The scheme is getting more personalised. Is that what shoppers want?
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NewsSainsbury’s takes Neighbourhood Hubs learnings into Locals
The changes have been implemented in five branches across London, one in Ascot and one in Bristol
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NewsLeon launches points-based loyalty app
Leon Club members will receive 100 points for every £1 spent
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NewsM&S to raise staff pay to £10 an hour in ‘broader reward’ move
The retailer also offers colleagues 20% discount across products from its food and clothing & home ranges
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NewsPlant-based retailer The Vegan Kind appoints Tony Buffin as new chairman
Buffin is joining the plant-based grocer this month
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NewsWaitrose to launch personalised rewards in major loyalty programme overhaul
Vouchers can be redeemed weekly via the MyWaitrose membership hub online
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Grocer 33Morrisons Belle Vale, Liverpool: Grocer 33 store of the week
‘I think it’s really important to celebrate with your team because retail is a tough environment to work in’
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Grocer 33Morrisons’ ‘relaxed’ branch easily wins in this week’s Grocer 33
Its Belle Vale, Liverpool, branch would have managed a near perfect score if two of our items had not been out of stock
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NewsWaitrose to trial Deliveroo Hop rapid delivery service
Parties are set to open the first ‘Hop’ delivery-only store in Bermondsey, London, later this month
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NewsCharlotte Lock to join John Lewis Partnership as customer director
Lock is currently the Co-op’s director of data, digital products & loyalty
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NewsMorrisons replaces loo and kitchen roll plastic packaging with paper alternative
The toilet paper and kitchen sheets themselves are made of 100% recycled paper
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NewsEco-friendly ready meal business The Transformation Chef seeks funding
The Transformation Chef produces a range of over 30 “premium restaurant standard” ready meals,
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NewsBRC warns inflation will force consumers to cut back on spending
The comments came after NielsenIQ data showed total supermarkets fell 2.9% in the four weeks to 29 January