Marks & Spencer news and analysis – Page 29
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NewsM&S hires Next’s former digital trading boss
The retailer has hired Gemma Lumsden to lead its analytics, website optimisation and SEO teams
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NewsM&S ends ‘Little Shop’ giveaway toys promotion
The programme, which was criticised by plastic campaigners, was ’always intended to end in September’, M&S said
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NewsM&S ends use of soya feed in milk supply chain to fight deforestation
The retailer worked with the 44 British dairy farmers who produce its milk to replace soya feed with alternatives
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NewsM&S rewrites online product descriptions to boost e-commerce revenue
The retailer has partnered with a digital content agency to enhance its online content and SEO
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Analysis & FeaturesFive trends that will shape Christmas 2020, according to Marks & Spencer
To help build a picture of what Christmas in a post-coronavirus world might look like, here are five emerging trends M&S is preparing for
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NewsM&S Sparks app hits a million downloads in eight weeks
More than 240,000 shoppers installed Sparks in the first two days of its relaunch
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NewsM&S introduces recyclable packaging for bakery products
The new packaging is made from translucent paper or paper with a small plastic window
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Comment & OpinionM&S switchover complete, but Waitrose is the least of Ocado’s problems
Ocado sets the bar on customer service, but rivals are going around the target
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NewsOcado suffers ‘no loss of customers’ following M&S switchover
Ocado Retail CFO Duncan Tatton-Brown told The Grocer any movement from Ocado.com shoppers to rivals had been ‘very, very low’
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NewsCity snapshot: Ocado sales surge by 52% ahead of M&S switch
Ocado’s retail revenues soared by 52% in the 13 weeks to August due to sharply rising demand for online groceries - plus, growth slows in August as more meals are eaten out according to the latest grocery market share figures.
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NewsM&S ends partnership with Deliveroo to focus on Ocado venture
M&S said the Deliveroo deal was designed to get groceries to customers during the peak of the lockdown period
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NewsM&S raises £8m for NHS Charities Together
M&S received 24,000 donations from customers via its Sparks loyalty app
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Range PreviewRange preview: Ocado Christmas 2020
From a profiterole tart to chocolate and cherry venison, here’s what Ocado has planned for Christmas this year
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Comment & OpinionOcado-M&S and Waitrose must refine their offers in a complex online grocery world
It is wrong to assume the pair are competing for the exact same slice of the market, says Fraser McKevitt, head of retail and consumer insight at Kantar
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Comment & OpinionThe Ocado-M&S switch will reveal how hard – or easy – it is to break shoppers’ habits
Consumers are averse to changing how they eat and shop, but Ocado is forcing a change upon its shoppers, says Jeremy Garlick, partner at Insight Traction
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Comment & OpinionIt hasn’t been a dream start to the Ocado-M&S alliance. Can they turn the tides?
Ocado had all the tools to make the M&S switch a success but it hasn’t been smooth sailing, says David Sables, CEO of Sentinel Management Consultants
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Grocer 33Online Grocer 33: Tesco wins as Ocado is second from bottom
Tesco scored with an impressive 90 points
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Comment & OpinionHow UK supermarkets can maintain online share in the face of Amazon Fresh
Amazon’s entry into fast grocery delivery means UK supermarkets need to step up their game, says Chris Carter, CEO of Melody
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NewsOcado reveals 40% capacity growth target as M&S partnership goes live
The online retailer wants to increase its capacity through ’significant’ investment next year, and is looking to boost it even further in the coming years
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NewsM&S to debut on Ocado with beefed up alcoholic drinks range
M&S has worked over the past 18 months to match and improve the current Waitrose selection