more supermarket news & analysis – Page 1039
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New HR director at M&S
Marks and Spencer has appointed Jean Tomlin as its new director of human resources with effect from March 17.Tomlin, who has been the human resource and development director at Corporate Service Group since 2002, will report directly to M&S...
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Headsets help M&S service
Marks and Spencer is testing wireless headsets at Marble Arch and Gateshead Metro Centre stores to improve customer service.The communications system, manufactured by Quail Digital, is used by checkout and customer service...
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Game of consequences
Sainsbury knows this is the last chance saloon. Asda is desperate not to let Safeway slip through its fingers, while Tesco can’t afford to let either of them get their hands on it. Sir Ken Morrison, meanwhile, looks set to laugh all the way to the...
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Tesco's stock-out crisis revealed
Ready meals is one of the growth sectors in frozen food, being a destination for family shoppers but more impulse driven for a single customers. Promotions are important across the board.Availability is therefore of utmost importance. Research...
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If you don't like it, you'd better shout
We have said all along that the country's biggest retailer would not stand idly by while its two main rivals fought for Safeway in what is now recognised as being the last big deal in British grocery. Like every commentator, we assumed Tesco would...
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Indian food turns fast
Two former Marks and Spencer buyers will open their first Indian fast food outlet, in Wardour Street, London, on Monday (January 27). The new 700 sq ft shop will have a tandoori oven to bake fresh naan bread and offer a range of more than 100...
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You can't expect retailers to take lead
from James Ensor, managing director, Strategic Vision, London Sir; On the evidence of the Saturday Essay by Joanne Denney-Finch, chief executive of IGD last week, the government does not have a clue about how to induce the average Briton to...
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First it was Morrisons, then Sainsbury's and now we have Asd
For many commentators, this move was an inevitable extension of a well-documented trend. Consolidation, improvements in supply chain efficiencies and impressive advances in retailing have given rise to power shifting down the food chain. We now...
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Tesco stock crisis shown
A fifth of frozen ready meals on promotion at Tesco have availability issues while 14% of non-promotional stock is at risk of being out of stock, according to The Grocer's first StockWatch category survey launching this week. The survey, which...
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I was floored by the Twist
Tesco group human resources director Clare Chapman was amazed by the range of questions she had to field during a stint on the shop floor. She explains how the TWIST scheme is revolutionising customer service I was standing nervously behind the...
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Leahy: bid not a spoiling tactic
Siân Harrington Tesco boss Sir Terry Leahy was this week adamant his prospective bid for Safeway was a serious offer and not a spoiling tactic. Leahy told The Grocer he understood the market's incredulity at the news Tesco had filed a...
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Simply Food goes to Ireland
Marks and Spencer will take Simply Food to Ireland this year as it presses on with aggressive expansion plans for its food-only format. The first Simply Food in the Irish Republic is scheduled to open in Dun Laoghaire, Dublin, in October, with...
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Game of consequences
How will the smaller players be hit by the fallout from the battle for Safeway asks Elaine Watson Sainsbury knows this is the last chance saloon. Asda is desperate not to let Safeway slip through its fingers, while Tesco can't afford to let...
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Confused? Don’t be...
The Grocer is organising a seminar to help everybody in the trade get to grips with the wider implications of the increasingly complex Safeway auction process. Speakers confirmed so far include former Somerfield boss and Littlewoods chairman...
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Asda payout for injured shopper
An Asda customer has been awarded £500,000 damages after slipping on a mushroom in its Hatfield store in July 1997.Asda said in a statement: "We are sorry about the circumstances that led to Mrs Jackson's injury. We have taken every...
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Safeway tells shareholders to hang on
Safeway has withdrawn its recommendation of Morrisons all-share offer for its supermarkets and advised shareholders “to await developments”.Morrisons agreed to buy Safeway on January 9 which valued its rival at £2.9bn. Morrisons stocks have...
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Tesco to tussle for Safeway
Tesco has entered the battle for control of supermarket chain Safeway and said it is making a submission to the Office of Fair Trading in relation to a possible bid.Tesco boss Sir Terry Leahy said: “We have always understood that competition...
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Supermarkets welcome OFT pharmacy report
Asda said it would accelerate its pharmacy opening programme to meet growing customer demand now that the Office of Fair Trading has recommended that the sector should be deregulated.Asda's pharmacy director David Miles said: "The OFT's...
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Conversion to take six years'
Elaine Watson Tesco's aim to convert half the One Stop/Day & Nite estate to the Express format in four years looks overly ambitious, according to a new IGD report. In Convenience Retailing: Implications of Market Consolidation, IGD claims...
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Who will get the break?
Suppliers are gunning for Morrisons. Consumer opinion is mixed. As for shareholders, a cash-based killer offer from Wal-Mart would be hard to turn down, but can they afford to gamble? With speculation as to who will buy Safeway changing daily, it is...