Mystery shop – weekly results – Page 12
-
Grocer 33
Sainsbury’s impresses with strong availability despite coronavirus
Our mystery shopper found all 33 items with ease and staff were polite at Sainsbury’s Leicester store
-
Grocer 33
Tesco wins Grocer 33 as rivals struggle for availability
Tesco’s Poole store was the only one to score points for availability this week
-
Grocer 33
Tesco wins Grocer 33 in another week of low scores
Tesco’s Lincoln store registered the highest availability score on Sunday morning, but was still missing six lines
-
Grocer 33
Asda wins Valentine’s Day Grocer 33 in week of low scores
Our mystery shopper had an “awful” first impression of the large Brighton Marina store
-
Grocer 33
‘Bright and spacious’ Tesco beats Waitrose to the win
Tesco’s score was boosted by ‘friendly and willing’ staff and ‘enticing’ gondola-end promotions
-
Grocer 33
‘Pleasant and easy’ shop wins it for Morrisons
There were strong scores for availability across the board this week
-
Grocer 33
Waitrose wins with friendly staff and well-presented, tidy store
Our mystery shopper said the counters were well-stocked and neatly displayed
-
Grocer 33
Fast service and impressive staff at winning Morrisons
Morrisons snatched the win with good customer service, a quick checkout and only two items missing
-
Grocer 33
Sainsbury’s beats Morrisons to win by one point
Our mystery shopper praised the “welcoming, clean and well-presented” store in Torquay
-
Grocer 33
Waitrose kicks off 2020 with a Grocer 33 service & availability win
The rest of the retailers lost marks for poor availability in the aftermath of Christmas and the new year
-
Grocer 33
Tesco puts on a winning Grocer 33 display
Enticing displays, ‘excellent’ services and a swift checkout gave Tesco the win on a busy Saturday morning
-
Grocer 33
Waitrose wins with full basket on Black Friday weekend
The store’s busy team of staff were easy to find and “very helpful”
-
Grocer 33
Tesco wins with only full basket among rivals
Tesco’s ‘bright’ store in Bracknell was the first in six weeks to manage a full basket
-
Grocer 33
‘Bright and cheerful’ Tesco takes Grocer 33 win
Tesco came out on top this week with a good all-round performance, while guest retailer Iceland languished in last place
-
Grocer 33
Sainsbury’s pips Asda to take Grocer 33 win
None of our mystery shoppers left with a full trolley for a fourth consecutive week
-
Grocer 33
Tesco staff seal Grocer 33 win with tech to check availability
Impressive shop floor service gave Tesco the win this week
-
Grocer 33
‘Spotlessly clean’ Waitrose in Buxton wins this week
Our shopper was impressed that the store “clearly made the absolute best of the space”
-
Grocer 33
Morrisons offers Grocer 33 shopper a ‘happy and friendly’ experience
None of our shoppers managed to pick up a full basket this week
-
Grocer 33
Full basket at winning Sainsbury’s store in Brighton
The store was the only one of the six retailers we tested to provide a full basket of 33 items
-
Grocer 33
Morrisons picks up first win of the year with ‘chatty, efficient’ staff
One member of staff was particularly friendly and helpful, but there were very few others available