Mystery shop – weekly results – Page 5
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Grocer 33
Waitrose store is ‘a pleasure’ with ‘helpful, polite’ team
Waitrose stormed to victory with its second win in a row this week
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Grocer 33
Clean and spacious Waitrose Sandbach leaves its rivals in the dust
Competitors struggled on store standards, checkout service and availability
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Grocer 33
Tesco comes out top in high-scoring week for service
Tesco Callington impressed with polite staff and high store standards this week
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Grocer 33
‘Friendly and chatty’ Waitrose Frimley staff impress in Grocer 33
Waitrose Frimley took the top slot with 72 points this week thanks to its strong store layout and “pleasant shopping experience”
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Grocer 33
‘Super-friendly’ Morrisons staff help store seal victory
Store standards at Morrisons were good, despite some gaps on shelves
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Grocer 33
Morrisons Stamford takes G33 service win in low-scoring week
A solid performance on checkout experience and store layout lifted Morrisons to the win
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Grocer 33
Waitrose partners go ‘above and beyond’ in Hove branch
Waitrose impressed this week but supermarkets struggled with availability across the board
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Grocer 33
‘An easy experience’ for our mystery shopper at Tesco Ellon store
Tesco Ellon claimed the top spot this week with an impressive score of 80 out 100
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Grocer 33
Harrogate Waitrose store of week despite availability issues
Our shopper described the shop as ‘a nice enough store, but with very poor stock levels’
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Grocer 33
Morrisons wins Grocer 33 but still fails to deliver all the Green Issue goods
Our shopper found its simple layout and “great signage” helpful
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Grocer 33
Helpful staff boost scores as Asda Cheltenham lands the winning spot
Our shopper praised the “friendly, polite and helpful” service and “easy to shop” store
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Grocer 33
Waitrose Altrincham shines in mystery shop with ‘excellent’ standards
On all occasions our shopper asked for help “staff were super helpful, friendly and engaged”
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Grocer 33
‘Well presented’ store and helpful staff seal win for Tesco Pontypool
Staff were easy to find and all ‘extremely helpful’
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Grocer 33
Sainsbury’s Crawley is best for service and availability in this week’s mystery shop
Sainsbury’s scored well on service and availability. The store standards were average
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Grocer 33
Tesco Dundee store impresses on service as supermarket rivals disappoint
Tesco was a rarity this week, scoring highly for good service as the rest of the field floundered on this Sunday morning shop
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Grocer 33
Morrisons staff help provide a ‘memorable’ mystery shopping experience
Our shopper was “impressed” by the Morrisons store and said “the helpfulness of the staff” stood out
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Grocer 33
Sainsbury’s wins Grocer 33 service battle with excellent scores across the board
The Whitley Bay store scored 85 points, performing well across almost every area
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Grocer 33
Asda wins on service and availability for first time since March
The store had “an efficient feel to it” with a range of amenities
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Grocer 33
‘Outstanding’ Tesco beats dismal mystery shopping scores from rivals
A single out-of-stock item prevented a near perfect score for Tesco
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Grocer 33
Low scores all round for pre-heatwave stock availability in Friday mystery shop
This was a tough week across the board for the stores we visited