Mystery shop – weekly results – Page 6
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Grocer 33
Waitrose Egham tops rivals with ‘impeccable service’
Waitrose saw off close rivals Sainsbury’s and Iceland this week with impressive customer service
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Grocer 33
Waitrose takes the lead with solid availability and hardworking staff
Despite Waitrose Gerrards Cross being a small branch, it earned the best availability score this week
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Grocer 33
Sainsbury’s Chesterfield is top scorer on customer service
It was a tough race for the Grocer 33 podium this week, but Sainsbury’s snagged the top spot
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Grocer 33
Tesco’s Blandford Forum store impresses with store standards and availability
Our mystery shopper said the 12,869 sq ft store was very clean, tidy and well stocked
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Grocer 33
Morrisons on top in ‘Super 33’ mystery shop with both discounters
To kick off the new Grocer 33 year, we’ve pitted Aldi and Lidl against the usual traditional grocers for the first time
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Grocer 33
Waitrose takes the lead with final Jubilee efforts, Asda flops
Waitrose in Saltash, Cornwall had an ‘enticing’ display of offers celebrating the Jubilee
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Grocer 33
Sainsbury’s crowned winner of Jubilee week mystery shop
Scoring 81 points, the supermarket’s Calcot superstore in Reading impressed our shopper
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Grocer 33
Staff make or break it for winner Waitrose and bottom-placed Morrisons
The store was generally well stocked, particularly the fruit & veg aisle
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Grocer 33
Poor availability proves the downfall of most retailers in mystery shop
Tesco’s Thirsk superstore was our winner this week – the only store to earn points for stock availability
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Grocer 33
Morrisons bests Tesco on service in close-run mystery shop
Morrisons has won its first Grocer 33 store of the week award in over two months
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Grocer 33
Waitrose wins Grocer 33 but availability is poor across the board
There were visible gaps on the shelves at our winning Waitrose store but its rivals also struggled with availability
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Grocer 33
Sainsbury’s puts on stellar Grocer 33 performance while guest retailer Iceland flops
Our shopper said store standards were “exceptionally high”, the branch was “immaculately clean” and availability was excellent
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Grocer 33
Tesco wins with ‘wonderful’ staff and ‘hassle-free’ shop
Tesco’s Old Swan, Liverpool branch was spotlessly clean throughout, nicely spaced and ‘pleasing to the eye’
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Grocer 33
Waitrose Leigh-on-Sea bags win in low-scoring Grocer 33 week
Our mystery shopper raved about Waitrose’s displays but it was an overall low-scoring week as availability suffered across the board
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Grocer 33
Waitrose Sidmouth wins store of the week despite zero points for availability
Our mystery shopper gave its “well kept” and clean car park top marks
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Grocer 33
Tesco edges out Waitrose in low-scoring Grocer 33 week
This wasn’t a high scoring week overall but we were at least treated to a close battle for the top spot
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Grocer 33
Sainsbury’s snags Grocer 33 win in average week for rivals
Our Sainsbury’s shopper noted the shop floor was very clean and orderly while other supermarkets struggled on service this week
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Grocer 33
Guest retailer Aldi fails to impress as Tesco sweeps to victory
Tesco’s Cupar superstore had a ‘nice buzz’ and an impressive fruit & veg section
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Grocer 33
Asda Eastlands nails Grocer 33 mystery shop with perfect availability and attractive promotions
Asda’s Eastlands, Manchester store impressed our shopper all-round this week
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Grocer 33
Sainsbury’s Lincoln superstore takes the win as Waitrose struggles with availability
Our mystery shopper was impressed by the Easter eggs display, as well as by the well stocked and tidy ‘Garden Shop’ aisle