Mystery shop – weekly results – Page 7
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Grocer 33
Waitrose secures win with excellent shop floor service
Waitrose impressed our shopper with its strong availability and service this week
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Grocer 33
Perfect score for shop floor service at Asda in Clapham
Asda’s Clapham Junction superstore in London claimed victory this week with 82 points
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Grocer 33
Morrisons’ ‘relaxed’ branch easily wins in this week’s Grocer 33
Its Belle Vale, Liverpool, branch would have managed a near perfect score if two of our items had not been out of stock
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Grocer 33
‘Lovely’ Waitrose wins again as Tesco lags on availability
The shop floor was spacious, clean and well organised
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Grocer 33
Iceland wins tightest Grocer 33 battle in several months
Our mystery shopper described a trip to its Food Warehouse store in Boulevard Retail Park, Speke, as an “easy, enjoyable shop in a very pleasant environment”
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Grocer 33
Waitrose snags win with tidy shop and excellent availability
Waitrose was far out in front this week with a gap of 17 points to runner-up Sainsbury’s
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Grocer 33
‘Pleasant’ Tesco Bracknell wins in low-scoring week
This was a highly competitive week despite being generally low-scoring
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Grocer 33
‘Well managed’ Waitrose wins first Grocer 33 of 2022 by a landslide
Our mystery shopper visited the small yet easy-to-navigate store on 2 January, and all the seasonal displays had already been taken down, giving it a bright and spacious feel
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Grocer 33
Morrisons’ Christmas preparedness earns it Grocer 33 win
Morrisons in Chesterfield felt clean and safe, with excellent availability
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Grocer 33
Christmas availability in good shape across the board as Tesco takes win
Tesco’s Extra in Toxteth, Liverpool, took the win with 83 points, aided by near-perfect stock availability
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Grocer 33
Sainsbury’s Marsh Mills wins with good availability and ‘festive feel’
The ‘warm and seasonal’ store in Plymouth impressed with its attractive displays
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Grocer 33
Winning Waitrose still victim to bare shelves seen across the board
Like mystery shops we conducted at the other mults many shelves looked bare
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Grocer 33
Aldi comes out bottom as ‘beautiful’ Asda store snags win
With 91 points, this “beautiful, clean and spacious” branch delivered on all main fronts
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Grocer 33
Sainsbury’s delivers strong service at well-staffed store
Sainsbury’s staff impressed our mystery shopper in a week of unimpressive scores across the board
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Grocer 33
Waitrose scores easy win, Morrisons provides ‘poor’ shopping experience
Waitrose landed its first Grocer 33 store of the week award since early September
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Grocer 33
Sainsbury’s stands out in a week of middling scores
Our mystery shopper highlighted the cleanliness of the store as well as the good atmosphere and polite staff
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Grocer 33
Tesco wins with perfect availability, guest retailer Iceland takes last spot
Availability improved across the board this week
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Grocer 33
Sainsbury’s Horsham clear winner with solid stock availability and good customer service
The branch was a good size, well presented and had a good variety of products on offer
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Grocer 33
Tesco’s ‘calm’ branch has slight edge over Morrisons’ untidy store
Just one point separated Tesco and Morrisons in this week’s Grocer 33
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Grocer 33
Tesco wins the race for ‘greenest basket’, Waitrose still struggling with availability
Store layouts were put to the test this week as our shoppers sought out sustainability-focused products