All Mystery shopper surveys articles
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Grocer 33‘Wow factor’ impresses our shopper at Tesco in Chorley
Tesco managed a rare double this week, providing a full basket to both our in-store and online mystery shoppers
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Grocer 33Morrisons delivery driver seals Online 33 win
There was precious little to chose between five of our seven online Grocer 33 orders this week
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Grocer 33Lidl Twickenham bags discounter’s first ever store of the week prize
The store claimed a strong 81 points, with excellent shop floor service and store standards allied to strong availability
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Grocer 33Stellar staff and attractive displays at Waitrose Portswood store
Waitrose has followed up its Grocer Gold Award for service with a second consecutive weekly win in our mystery shop competition
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Grocer 33Great staff and ‘tempting’ displays at Waitrose
Our shopper was impressed by the store’s ‘very tempting seasonal displays’
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Events & AwardsGrocer Gold Awards 2024: Tesco eases to victory in The Grocer 33 Award for Availability
The UK’s biggest grocer was miles ahead of its rivals in terms of providing our mystery shoppers with full baskets this year
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Events & AwardsGrocer Gold Awards 2024: Waitrose takes The Grocer 33 Award for Service
The upmarket retailer picked up 16 Grocer 33 store of the week awards - down from the 20 it scored last year
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Grocer 33Plain sailing for our mystery shopper at winning Morrisons store
Availability was strong on this busy Saturday morning
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Grocer 33Busy Morrisons St Andrews impresses under pressure
Staff were doing their best to keep shelves topped up and managed to do so without causing obstruction
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Grocer 33Waitrose Saltash impresses our shopper with ‘friendly and efficient’ team
The store picked up an impressive 84 points with particularly high marks on availability
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Grocer 33Impressive staff secure win for ‘immaculate’ Morrisons
Our shopper was particularly impressed by the attractive counters, including the fishmonger and salad bar
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Grocer 33‘Spacious’ Sainsbury’s puts end to Tesco winning streak
Our Sainsbury’s shopper appreciated the store’s spacious, clean aisles
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Grocer 33Tesco Solihull offers rare full basket on busy Sunday
The UK’s biggest grocer picked up its fourth store of the week crown in the past seven attempts
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Grocer 33Morrisons wins by narrow margin in low-scoring week
Our shopper at Morrisons in Chester praised the well-stocked fruit & veg
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Grocer 33Tesco on a roll with another win for top store standards
Tesco’s ‘spacious’ store in Irlam impressed with particularly helpful staff
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Grocer 33‘Easy’ Ocado offers best delivery experience
Ocado’s website was easy to navigate, enabling our shopper to complete her order within 35 minutes
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NewsIT systems failure causes border delays amid Brexit import checks
Officials had to enact manual border clearances after the systems crashed, causing further disruption to the rollout of the government’s Brexit import controls
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Grocer 33‘Smooth’ Waitrose is streets ahead of supermarket rivals
Waitrose’s score of 91 was 28 points ahead of its nearest competitor Tesco
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Grocer 33Sainsbury’s Lisburn takes retailer’s first win of 2024
The Northern Irish store received an impressive 88 points from our shopper
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Grocer 33Impressive availability and staff secure win for Tesco
Tesco’s store in Aldershot had ‘attractive’ displays and seasonal goods