All Mystery shopper surveys articles – Page 11
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Grocer 33Morrisons’ Christmas preparedness earns it Grocer 33 win
Morrisons in Chesterfield felt clean and safe, with excellent availability
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NewsGluten-free shoppers report food scarcity and soaring prices
Eighty-seven per cent of 1,891 gluten-free shoppers surveyed by Coeliac UK said they had seen a reduction in the number of gluten-free foods available over past months
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NewsSeabrook struggling to meet ‘unprecedented demand’ for crisps amid Walkers shortages
A mass of Seabrook products have been out of stock in the mults for several days, with some SKUs unavailable for weeks
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Grocer 33Christmas availability in good shape across the board as Tesco takes win
Tesco’s Extra in Toxteth, Liverpool, took the win with 83 points, aided by near-perfect stock availability
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NewsWalkers crisps shortage set to extend deep into January
The crisps giant has been struck by supply issues since October - understood to be the result of an SAP upgrade at owner PepsiCo
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Grocer 33Sainsbury’s Marsh Mills wins with good availability and ‘festive feel’
The ‘warm and seasonal’ store in Plymouth impressed with its attractive displays
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NewsRobinsons Squash struggles with pineapple juice shortage
Over recent weeks retailers have struggled to get hold of one of its core squash lines
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WhitepapersThe new rules of shopper attention: what it takes for grocery brands to be seen, heard and remembered in 2022
In the face of media fragmentation, Covid and HFSS restrictions, fmcg brands have rarely had to work harder to get shoppers’ attention. A new Grocer Vision report explores how brands can stay visible, cut through the noise and get their message across.
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Grocer 33Winning Waitrose still victim to bare shelves seen across the board
Like mystery shops we conducted at the other mults many shelves looked bare
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NewsTango vows return to Tesco after weeks of supply challenges
A spokesman for Tango owner Britvic told The Grocer the brand had “recently encountered a supply issue impacting the production of Tango Orange”
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Grocer 33Aldi comes out bottom as ‘beautiful’ Asda store snags win
With 91 points, this “beautiful, clean and spacious” branch delivered on all main fronts
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Comment & OpinionMorrisons must ensure McColl’s availability woes are a blip if it is to succeed as a supplier
Morrisons is clearly looking to court more independent retailers to switch to its wholesale supply arm
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Grocer 33Sainsbury’s delivers strong service at well-staffed store
Sainsbury’s staff impressed our mystery shopper in a week of unimpressive scores across the board
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NewsQuaker Oats falls victim to supply issues after PepsiCo IT upgrade
PepsiCo confirmed the upgrade had disrupted the supply of Quaker Oats after shoppers took to social media to complain about shortages
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NewsM&S does not expect Christmas supply shortages, CEO Steve Rowe says
M&S pre-tax profit for the 26-weeks to 2 October was £187.3m, compared to a £87.6m loss a year ago
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NewsOngoing supply issues risk damaging brand loyalty, claims report
Eighty-five per cent of respondents would rather switch brands than wait for their favourites to arrive
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WhitepapersHow self-service can help scale e-grocery click and collect
The current driver shortage in the UK could trigger a trend to push up the costs of all forms of deliveries, including for e-groceries.
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Comment & OpinionWhat Sainsbury’s has been doing to shore up Christmas supply
CEO Simon Roberts used Sainsbury’s H1 results to reassure the City on its efforts to secure sufficient product and driver capacity to deliver “a Christmas to remember”
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Grocer 33Waitrose scores easy win, Morrisons provides ‘poor’ shopping experience
Waitrose landed its first Grocer 33 store of the week award since early September
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WhitepapersDelivering promotional excellence in grocery and convenience retail
Promotions can be a double-edged sword. Done well, they can be among your most powerful revenue drivers. But poorly executed and they seriously impact the customer experience -jeopardising sales and revenue targets.