All Mystery shopper surveys articles – Page 14
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Grocer 33‘Outstanding’ service wins it for Waitrose this week
Waitrose got off to a winning start in the first week of our annual Grocer 33 competition
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NewsBoss Ken Murphy says Tesco has gone into ‘overdrive’ to tackle HGV crisis
Tesco and other supermarkets urged the government this week to take action to tackle the driver shortage
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Grocer 33‘Pleasant’ Tesco takes the win despite checkout issues
Tesco in Gillingham was ‘a pleasant experience’ but our shopper had to wait 10 minutes for a supervisor at the till
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Grocer 33Waitrose Bracknell scores third Grocer 33 win in as many years
Waitrose’s store was described as well lit, clean and easy to navigate
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NewsPoundland begins selling online in selected postcode areas
Piloted for Poundland staff earlier this year, the service has now been opened up to customers
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NewsSainsbury’s Great Big Fruit and Veg Challenge returns to Nectar app
The month-long initiative lets customers amass bonus Nectar points for buying fruit and vegetables at Sainsbury’s
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Grocer 33Aldi wins first store of the week award in over five years
It’s double win for Aldi as our guest retailer bags store of the week
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WhitepapersThe future of sampling
Nothing beats the feeling of getting something for free! This feeling is something that brands can benefit from and the reason that sampling is an integral strategy for today’s brand marketeers.
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WhitepapersGoing the last mile for your online customers
While the creation of an online storefront and the subsequent processing and shipping of orders has become common for retailers, the distribution and fulfillment logistics of running an efficient online grocery-delivery business is very different, and far more complex than other market sectors.
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Grocer 33Sainsbury’s staff impress this week in ‘peaceful and calm’ store
Sainsbury’s bagged its first store of the week award for over a month
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Grocer 33Friendly staff and strong availability win it for Tesco
The win was Tesco’s first in six weeks as Bathgate racked up an impressive 90 points
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WhitepapersHow FMCG brands can win search at 7 online retailers
Optimising your products for search is essential for winning shoppers online and boosting sales. However, it’s easy for brands to waste time and money over-engineering their content for search optimisation.
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Grocer 33‘High standard’ Asda store delivers a comfortable win
Asda’s Swansea store was well stocked and run by ‘knowledgeable’ staff
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WhitepapersHow grocery can stay GDPR compliant after Schrems II
The Schrems II decision will have a great impact on international commerce among companies doing business with the European Union (EU). The consequence of not paying attention to Schrems II could literally mean a partial or complete shut-down of data transfers between EU and non-EU countries, which could impact the bottom line of any company.
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Comment & OpinionRetailers now need to slow shoppers down after months of hurrying them in and out
The mults need to get better at ‘retail-tainment’ to engage post-lockdown shoppers, says David Sables, CEO of Sentinel Management Consultants
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Grocer 33Waitrose impresses with friendly, helpful employees
Waitrose in Preston was ‘hassle-free’ and the store was clean and tidy
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NewsDriver shortage leading to availability issues in convenience stores
Spar wholesaler AF Blakemore has been forced to introduce caps on the amount of products retailers
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Analysis & FeaturesWeezy 15-minute grocery delivery review: does it deliver?
With plans to open 40 more fulfilment centres by the end of the year, Weezy is picking up speed
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Grocer 33‘Personable’ staff seal win at ‘well laid out’ Waitrose
Waitrose bagged its first store of the week award since early March with its strong standards and service at its Kingsthorpe store
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WhitepapersConsumer goods in a crisis: YouGov’s International FMCG/CPG Report 2021
The Covid-19 pandemic has created both challenges and opportunities in the fast-moving consumer goods/consumer packaged goods sector, drastically impacting consumer shopping behaviour and consumption habits globally.