All Mystery shopper surveys articles – Page 14
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NewsFood shortages ease… but worst is yet to come as HGV driver crisis continues
As changes to self-isolation rules mean fully vaccinated workers must no longer isolate, new research by The Grocer reveals food shortages have now eased
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WhitepapersGrocery Industry Cheat Guide with Forrester Insight
Grocery has changed dramatically over the past 18 months, but even beyond this, pre-existing conditions, such as digitalisation and e-commerce, have challenged brands.
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Grocer 33Tesco takes Grocer 33 win as product shortages hit rivals’ scores
With a respectable 78 points, the supermarket’s South Queensferry branch was the only strong performer in a low-scoring week
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NewsWarburtons recruits for distribution roles at new Bognor Regis depot
The baker is currently recruiting drivers and warehouse team members to support the operation of its new 35,000 sq ft distribution site
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NewsHGV crisis: empty shelves as supermarkets hit by crisps shortages
Images of empty shelves in the crisps aisles in Co-op hit social media this week, with users claiming they had also seen range gaps in Sainsbury’s
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Grocer 33Morrisons wins with ‘clean, attractive store’ as rivals struggle with availability
Morrisons Bathgate was described as a ‘very clean, attractive store’
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Grocer 33Tesco scores easy Grocer 33 win with excellent stock availability
The large, spacious Tesco Extra in Northampton was well-stocked, “really well laid out” and “not too busy” during our shopper’s Saturday morning visit
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Comment & OpinionSupermarket bosses predicted ‘pingdemic’ chaos. Perhaps ministers should listen to them
Thankfully, supermarket depot staff and food workers will be exempted from self-isolation, although supermarket store staff will not
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Grocer 33Morrisons in Swansea stands out amid average performances
Its success was mainly due to strong availability despite the driver shortage
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Grocer 33Waitrose top but availability is an issue for all retailers ahead of Euros final
The driver crisis, staff shortages and the final of Euro 2020 delivered a perfect storm for our retailers in this Sunday lunchtime shop
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Grocer 33Neat, attractive Waitrose store ‘a pleasure to shop in’
Good availability meant our shopper managed to buy almost everything on her list this week
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Grocer 33Sainsbury’s Gloucester stands amid poor mystery shopper performance by rivals
Sainsbury’s racked up an impressive score of 81 with our shopper enjoying the “friendly feel” generated by the store
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NewsVegan ready meals becoming ‘more available’ and cheaper than meat SKUs, survey finds
The research was carried out across the top 10 UK retailers in March 2021 by Eating Better
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WhitepapersA new model for retailers to reach net zero
Reaching net zero by 2040 is an ambitious target for UK retail. It will require a root and branch review of operations and a deep understanding of the impact these changes will have.
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NewsSupermarkets hit by shortage of bottled water
Images of empty shelves and out-of-stock notifications in Tesco were posted on social media this week
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Grocer 33Waitrose wins with ‘quick and pleasant’ shopping experience
Its Newton Mearns branch in Glasgow racked up 85 points as our mystery shopper picked up all of the stocked items on her list
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Grocer 33‘Outstanding’ service wins it for Waitrose this week
Waitrose got off to a winning start in the first week of our annual Grocer 33 competition
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NewsBoss Ken Murphy says Tesco has gone into ‘overdrive’ to tackle HGV crisis
Tesco and other supermarkets urged the government this week to take action to tackle the driver shortage
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Grocer 33‘Pleasant’ Tesco takes the win despite checkout issues
Tesco in Gillingham was ‘a pleasant experience’ but our shopper had to wait 10 minutes for a supervisor at the till
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Grocer 33Waitrose Bracknell scores third Grocer 33 win in as many years
Waitrose’s store was described as well lit, clean and easy to navigate