All Mystery shopper surveys articles – Page 17
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Grocer 33Excellent service delivers win for ‘well-ordered’ Tesco Bracknell
Our mystery shopper visited on a busy Sunday afternoon and, though there was a short queue to enter the store, it was managed efficiently
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Whitepapers5 ways to make your brand more authentic in the Covid landscape
Making your brand more authentic is a sure fire way to engage with consumers in 2021. After a year of Covid chaos, people are looking for authenticity in the brands they engage with: shopping more locally, choosing brands that show they stand for something and supporting those that show consistency and clarity in their messaging and visuals.
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Grocer 33Sainsbury’s wins with solid social distancing and hygiene measures
In a low scoring week, only one supermarket managed to avoid any out-of-stocks
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Grocer 33Tesco takes the crown thanks to top-notch standards
Its Hookwood store in Horley scored 87 points thanks to strong in-store standards and customer service
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Grocer 33Waitrose website and delivery service impresses our shopper
Waitrose’s arrived promptly, unpacked efficiently and knew the substitutions from memory
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NewsSainsbury’s opens fifth ‘Neighbourhood Hub’ branch in Billingshurst, West Sussex
Sainsbury’s first piloted the ‘Neighbourhood Hub’ concept at its Woodhall Spa, Lincolnshire branch in 2019
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Grocer 33Sainsbury’s breaks Waitrose’s winning streak with top-notch service
Sainsbury’s in Darnley, Glasgow impressed this week with excellent service and a recent refit
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NewsCat and dog owners warned of petfood pouch shortage
The category has been hit by surging demand amid the pandemic, with retailers warning they may not have full availability for several months
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Grocer 33Waitrose claims fifth consecutive win thanks to near perfect availability
A score of 75 was enough to take Waitrose Peterborough to victory this week, which saw fairly low marks across the board
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NewsWaitrose opens third London fulfilment centre to continue online expansion
The site in Greenford, west London will deliver 25,000 Waitrose.com orders every week
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NewsJohn Lewis products to be added to 250 Waitrose stores
The retailer plans to add John Lewis products to its entire 331-strong store estate over the next two years
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WhitepapersKnow your customer: how sales data can boost convenience profits
Convenience has enticed fmcg manufacturers in recent years, with shoppers turning to the sector for its proximity and safety during the pandemic. As lockdown eases, suppliers need detailed customer data for this burgeoning channel
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NewsSainsbury’s set to open fourth ‘Neighbourhood Hub’ store
The supermarket is rolling out its new store format to a branch in Melbourne, Derbyshire, on 8 March
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Grocer 33Waitrose continues winning streak with high standards
Waitrose’s store in Horley, Surrey impressed with ‘polite and helpful’ staff and a logical layout
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Grocer 33Waitrose continues winning streak with high standards
Waitrose in Battersea impressed our shopper with its Valentine’s and Easter displays
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NewsSainsbury’s makes contingency plans to avoid stock shortages caused by strike action
More than 350 DHL staff at Sainsbury’s Kent distribution centre have voted for walkouts throughout March, April and May
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Grocer 33Waitrose continues winning streak with highest store standards
Waitrose in Saltash impressed our shopper this week with a ‘neat and tidy’ store
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Comment & OpinionThere’s a new kid in the fast grocery delivery town – Getir
Getir promises grocery deliveries in 10 minutes and it’s not a startup, it has a proven business model and deep pockets
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Grocer 33Top-notch standards secure Waitrose the win
Waitrose has claimed a third Grocer 33 service and availability award within the past four weeks
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WhitepapersYouGov Consumer Profile Peek: People who’ve bought alcohol to watch sports at home
YouGov is a global provider of analysis and data generated by consumers in over 55 markets. Using Profiles, our audience profiling platform – which gives you access to hundreds of thousands of variables on consumer behaviour from 350,000 UK consumers – we’ve delved into the profile of people who’ve recently drunk alcohol from shops to watch sports at home.