All Mystery shopper surveys articles – Page 17
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Comment & OpinionThere’s a new kid in the fast grocery delivery town – Getir
Getir promises grocery deliveries in 10 minutes and it’s not a startup, it has a proven business model and deep pockets
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Grocer 33Top-notch standards secure Waitrose the win
Waitrose has claimed a third Grocer 33 service and availability award within the past four weeks
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WhitepapersYouGov Consumer Profile Peek: People who’ve bought alcohol to watch sports at home
YouGov is a global provider of analysis and data generated by consumers in over 55 markets. Using Profiles, our audience profiling platform – which gives you access to hundreds of thousands of variables on consumer behaviour from 350,000 UK consumers – we’ve delved into the profile of people who’ve recently drunk alcohol from shops to watch sports at home.
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Grocer 33Morrisons takes winning spot thanks to ‘bright and spacious’ renovation
Our shopper was impressed by the eye-catching signage, which gave each department its ‘own presence’
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NewsWaitrose delays online relaunch of meat and fish counter ranges
The upmarket grocer has largely kept its in-store counters open over the course of the coronavirus pandemic
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WhitepapersPandemic power rankings: which products have out-performed their category?
The pandemic has rapidly altered consumer behaviour: demand has shifted from basic survival necessities to stocking up on creature comforts, with brands needing to adjust their offerings to meet these changing needs.
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Grocer 33‘Safe environment’ for our shopper at winning Waitrose store
Availability was also strong, with just one out-of-stock and one not-stocked product
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NewsBooths moves into own-label recipe boxes with Let’s Cook range
Source: Booths The boxes can be bought through Amazon Fresh or in Booths branches Booths has introduced its first range of own-label recipe boxes designed to make scratch cooking straightforward. Its Let’s Cook boxes are intended to feed two people and feature pre-weighed and portioned ingredients, as ...
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Grocer 33‘Excellent’ customer service helps Waitrose claim victory
Waitrose’s winning store had just one out-of-stock and one not-stocked item this week
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NewsSainsbury’s criticised for phasing out receipts for online shoppers
Only shoppers who order their groceries over the phone will be able to request a physical receipt
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NewsM&S extends Sparks Book & Shop reserved shopping scheme
The service allows Sparks loyalty cardholders to reserve a 30-minute arrival time, via the M&S website
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Grocer 33Sainsbury’s takes clear win despite Brexit-induced shortages
Sainsbury’s Sprucefield only had one out of stock line despite supply issues
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WhitepapersGrocery’s ultimate guide to growth
Covid-19 brought forward new purchase habits and behaviours. Post-pandemic, many shoppers will likely continue opting for the convenience of buying groceries online. To adapt quickly and grow sustainably, grocers need to be available to their shoppers anywhere, anytime and on any device.
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WhitepapersWhat has been the real impact of Covid-19 on grocery retail?
The survey of leading retailers in the UK and France delves deep behind the headlines to offer fresh statistics, essential insight and real-life examples from people working across the sector
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NewsThe biggest retail tech advances of 2020
The coronavirus pandemic has demanded solutions to new problems, and ones that can be applied swiftly
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NewsM&S launches instant payments to reduce Christmas queues
Pay With Me allows M&S colleagues to choose customers waiting in line to instantly process their transactions via a handheld device
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Grocer 33Tesco wins thanks to ‘polite’ staff and 100% availability
Our mystery shopper heaped praise on the team at its Bourne Centre, Salisbury branch
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NewsNisa restores availability back to pre-coronavirus levels
Last week Nisa’s overall availability level was 97.7%
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NewsJohn Lewis Partnership expands reserved shopping slot scheme
The expansion follows a four-week pilot at six Waitrose stores and three John Lewis branches in August
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NewsAsda ramps up store Covid security ahead of Christmas peak
The supermarket said it would be deploying extra security on the doors of all its 421 large superstores between 19-24 December