All Mystery shopper surveys articles – Page 18
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Grocer 33Asda wins for first time in three months with full marks for service
Asda’s store in Killingbeck impressed with no queues and friendly, polite staff
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Grocer 33Full basket and ‘knowledgeable’ staff secures Morrisons the win
A full basket of 33 items helped Morrisons pick up its first service and availability award for six weeks
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NewsWaitrose expands Deliveroo trial to 40 branches in total
The service will be rolled out to 16 additional branches within the next week
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NewsSainsbury’s and Asda push rollout of virtual queueing systems
Source: Sainsbury’s The tech was first trialled in July at five branches Sainsbury’s has rolled out its virtual queueing system to 42 further stores in a bid to minimise the wait outside of branches under its coronavirus safety protocols. A total of 55 stores will now use ...
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Grocer 33Spacious Waitrose takes a comfortable service victory
Waitrose in Paddock Wood, Kent impressed with ‘friendly and helpful’ staff
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NewsHolland & Barrett sets out stall to eliminate food waste
The health food retailer is aiming to sell around 370,000 items each year with expired best before dates
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NewsTwo-thirds of M&S stores to stay open until midnight from 21 to 23 December
The upmarket retailer wants to better manage customer flow and ensure social distancing is maintained
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Grocer 33‘Clean and well-maintained’ Sainsbury’s beats Tesco and Waitrose by one point
Its Farlington, Portsmouth store took the win thanks to being ‘clean, well maintained and well cared for’
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NewsHarrods launches rapid food delivery service from Knightsbridge store
Customers within a 2.5-mile radius of the store can choose from 60 products and dishes
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NewsSainsbury’s opens first Fresh Food Market store in Kent
Upgrade comes as part of a multi million-pound redevelopment of Sainsbury’s estate
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NewsM&S rolls out contactless click & collect trial to six further stores
The trial comes in partnership with Doddle, which also enables M&S.com returns at 280 Simply Food stores
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WhitepapersThe implications of going out of stock are much bigger than you think
We found it takes an average of 9-10 days to recover search placement when a product is out of stock for 2+ days on both Amazon and Tesco.com
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NewsTesco reopens non-essential areas after shopper backlash
Government guidance is that supermarkets must cordon off ‘non-essential’ areas selling homeware and clothing
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NewsSainsbury’s incentivises SmartShop usage with Nectar points reward
It will reward shoppers with five times their normal Nectar points
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NewsSainsbury’s opens neighbourhood hub c-stores in Hampshire and Sussex
The retailer piloted the new concept last year in Woodhall Spa, Lincolnshire
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Grocer 33‘Spacious and bright’ Tesco Kilmarnock wins top spot
Our shopper had a positive experience from the outset at the “spacious, open and bright” store
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NewsWaitrose to reintroduce meat and fish counter ranges online
If successful, the early 2021 relaunch will extend to include deli and cheese
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NewsM&S rolls out Mobile Pay Go to all branches
M&S has also increased its payment limit from £30 to £45 as part of the move
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NewsHotel Chocolat keeps 34 stores open through lockdown
Chocolatier closed all of its stores during the UK’s first national lockdown in the spring
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Grocer 33‘Very organised’ Waitrose wins during Wales firebreak
Waitrose in Monmouth had plenty of social distancing measures