All Mystery shopper surveys articles – Page 19
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Grocer 33‘Very organised’ Waitrose wins during Wales firebreak
Waitrose in Monmouth had plenty of social distancing measures
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NewsM&S introduces staff training programme to support customers with disabilities
The course is part of M&S’s goal to become a more inclusive retailer
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NewsSupermarkets push for lockdown lifting of competition rules and Sunday trading
The BRC says it is vital for stores to be able to co-operate with rivals to keep food supplies going
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NewsEnglish supermarkets told to cordon off areas of non-essential goods
The Grocer understands the UK government has told retailers it will not go as far as the Welsh ban
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NewsM&S rolls out Book & Shop reserved shopping scheme to all Food Halls
The Sparks Book & Shop service allows Sparks loyalty cardholders to reserve a 30-minute arrival time on the M&S website to do their shopping
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Analysis & FeaturesWelsh 'non-essential' items ban: will rest of UK follow suit?
The essential items rule is confusing and came with very little notice, say retailers. Could the chaos now spread beyond Wales?
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Grocer 33‘Clean and safe’ Waitrose wins but availability falls
Waitrose in Beaconsfield impressed with its social distancing measures but availability slipped across the board this week
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NewsCo-op extends 10% student discount until 2023
The offer is an extension of Co-op’s partnership with student discount platform Totum, formerly NUS Extra
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NewsRetailers call for compromise over Welsh non-essential products ban
The Welsh Retail Consortium, the CBI and ACS have joined forces to call for a rethink
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Grocer 33Perfect standards secure Morrisons the top spot
Morrisons in Longrock, Penzance impressed our shopper with high standards and good coronavirus measures
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NewsJohn Lewis Partnership expands click & collect service to all stores
JLP customers can now pick up online orders from its 50 John Lewis branches and 337 Waitrose stores
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Analysis & FeaturesWhat does JLP’s five-year plan mean for Waitrose?
Chairman Sharon White announced a host of new services and corporate changes to move the group “beyond retail” and make it more efficient. But what does this all mean for its grocery arm?
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NewsWaitrose extends Deliveroo trial to further 24 stores
The supermarket has also added an extra 150 products to the range available via the delivery platform
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Grocer 33Waitrose wins with ‘helpful’ and ‘efficient’ staff
Staff at its Cheadle Hulme store made good use of handheld devices to collect stock information and kept a safe distance
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NewsWaitrose to shut cafes at Christmas
The retailer said it would shut all the facilities from 13 December with a gradual re-opening from mid-January
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NewsBooths expands concession offerings with chocolate counter
The upmarket grocer has partnered with British bespoke chocolate brand Montezuma’s
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NewsWaitrose launches grocery deliveries website for UAE shoppers
The move comes as an extension of the retailer’s presence in the UAE, currently compromising 12 branches
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NewsAldi more than doubles Deliveroo delivery trial
The discounter first partnered with the courier firm in May
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NewsSainsbury’s to roll out SmartShop to ‘majority’ of stores
The tech is currently available at 250 of its convenience branches
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Grocer 33Tesco wins for first time in three months with perfect availability
Tesco has won on service and availability for the first time in almost three months