All Mystery shopper surveys articles – Page 23
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NewsAsda among supermarkets eyeing longer-term queue management technology
It is understood Tesco, Sainsbury’s, Costa, Greggs and others are looking into virtual queueing and automated customer counting systems
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Grocer 33Waitrose wins with ‘cheery’ staff and ‘safe’ environment
Waitrose in Lincoln sailed to victory this week with near-perfect availability
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NewsConvenience stores still suffering coronavirus availability problems
A broad consensus on the panel was that availability remained easily the biggest problem
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NewsLidl installs click & collect lockers at 24 UK stores
The lockers can be used to collect online orders from a range of retailers including Boohoo, JD Group and Holland & Barret
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Grocer 33Tesco wins with availability strong and safe atmosphere
Issues with social distancing and availability were actually less evident than the previous week
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NewsMorrisons to launch ‘speedy shopper’ system for food-to-go customers
Morrisons reported a 5.7% rise in group like-for-like sales in its latest quarter
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Comment & OpinionHow Iceland got online delivery availability back to normal
It’s still a struggle to book a slot with most of its rivals. How is Iceland able to offer next-day deliveries?
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Grocer 33Grocer 33 shoppers express concerns over slack social distancing
Our mystery shoppers expressed unease about a lack of social distancing by customers and staff during the sixth week of lockdown
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Grocer 33‘Very surprising how easy it was’ says our Tesco mystery shopper
A near flawless run saw a comfortable win for a “well-organised” Tesco this week…
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Grocer 33Tesco Lewes is runaway Grocer 33 winner with huge score of 92
Queues outside stores were considerably shorter than recent weeks on this Sunday lunchtime shop
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NewsMorrisons defies Sunday trading laws to open for NHS workers
On Sundays, NHS staff can now begin shopping and buying products from 9am
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Comment & OpinionThree key moves Tesco made to fill empty shelves after panic buying
It’s not always obvious what hard work has gone on behind the scenes, but Tesco has released case studies which indicate the scale of the effort
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Grocer 33Staff ‘incredibly helpful’ at winning Sainsbury’s Newquay store
Stock levels were much improved across the board once again this week
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NewsAldi and Morrisons call end to all buying restrictions
Waitrose also removed the majority of temporary buying restrictions at the weekend
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Grocer 33Strong availability and queue management helps Waitrose to win revamped Grocer 33
Waitrose topped the Grocer 33 – despite our shopper having to queue for 35 minutes in the car park to get in
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NewsWaitrose offers home delivery to vulnerable locals from Leckford Estate
The service from the farm shop will be providing food to those in self-isolation in the villages of Longstock and Leckford
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NewsMotor Fuel Group insists forecourts will remain open despite fuel sales collapse
Government figures from last weekend showed a 75% decline in petrol sales
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NewsBoots bans browsing in some stores while Superdrug only restocks essential lines
Customers are informed at the entrance that browsing is not permitted and asked what they intend to buy
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NewsCoronavirus: home baking surge among locked-down Brits leads to flour shortage
Regular bulk buyers and shoppers ‘have been purchasing much more flour than normal’ since the coronavirus outbreak began
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Comment & OpinionThe problem with ‘panic buying’ sanitary products
Many of those who do not fit into the low income bracket are slowly realising the reality of period poverty, said Shepper’s Alexandra Lawrence