All Mystery shopper surveys articles – Page 24
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NewsHancock: ‘Government working with supermarkets to supply self-isolators’
His intervention comes amid growing fears that supermarkets could face panic buying
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NewsRetailers struggling to stop shoppers stockpiling as coronavirus panic sets in
Retailers and suppliers have been keen not to raise fear levels, but that has not stopped shoppers clearing shelves
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Grocer 33Tesco wins Grocer 33 as rivals struggle for availability
Tesco’s Poole store was the only one to score points for availability this week
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NewsSupermarkets sell out of hand sanitiser amid coronavirus panic-buying
Tesco, Asda, Sainsbury’s, Morrisons and Waitrose currently have no hand sanitiser SKUs available to buy online
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NewsTesco reissues 600,000 Clubcards following online scam
The supermarket said it had discovered attempts by fraudsters to use usernames and passwords stolen from other platforms
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NewsSupermarkets ‘face panic buying and stockpiling’ as coronavirus fears escalate
The prime minister chaired an emergency Cobra meeting this morning to draw up plans to try to slow the spread of the virus
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Grocer 33Tesco wins Grocer 33 in another week of low scores
Tesco’s Lincoln store registered the highest availability score on Sunday morning, but was still missing six lines
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Grocer 33Asda wins Valentine’s Day Grocer 33 in week of low scores
Our mystery shopper had an “awful” first impression of the large Brighton Marina store
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NewsBestway upgrades websites with improved search and recommendations
Upgrades include making it easier to shop multibuy promotions on its Bestway Wholesale and BB Foodservice sites
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Analysis & FeaturesWhat does ‘buy now, pay later’ technology mean for grocery?
Postponed payment schemes are making an impact in fashion and beauty. What could food and drink retailers gain – or lose – from getting involved?
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NewsVegan brands struggling to keep up with soaring demand
More than 400,000 people signed up to follow vegan diets globally during this year’s Veganuary campaign
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Grocer 33‘Bright and spacious’ Tesco beats Waitrose to the win
Tesco’s score was boosted by ‘friendly and willing’ staff and ‘enticing’ gondola-end promotions
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Comment & OpinionSupermarkets of the future will be built on service – so invest in payments
Payments may not seem the most glamorous area to invest in, but retailers should not underestimate the power of convenient services, says Aaron Shields, executive strategy director at Fitch
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Grocer 33‘Pleasant and easy’ shop wins it for Morrisons
There were strong scores for availability across the board this week
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Grocer 33Waitrose wins with friendly staff and well-presented, tidy store
Our mystery shopper said the counters were well-stocked and neatly displayed
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Grocer 33Fast service and impressive staff at winning Morrisons
Morrisons snatched the win with good customer service, a quick checkout and only two items missing
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NewsAsda to roll-out one hour click & collect service
Asda has also rolled out a same-day delivery service across 284 stores
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Grocer 33Sainsbury’s beats Morrisons to win by one point
Our mystery shopper praised the “welcoming, clean and well-presented” store in Torquay
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NewsGreggs struggles to meet demand for vegan steak bake
Greggs has launched a ‘Locate a bake’ website where customers can find the nearest store stocking the item
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NewsCat litter shortage hits supermarkets after supplier Bob Martin’s collapse
Bob Martin was bought by Pets Choice after entering into administration, but delays in transferring listings have caused shortages