All Mystery shopper surveys articles – Page 26
-
NewsGovernment must ‘get a grip’ on depletion of free cashpoints, says Which?
The ACS said it would continue to urge the Payments Systems Regulator to intervene to ensure that free access to cash
-
Grocer 33Waitrose Paddock Wood offers ‘clean, fresh and calm’ experience
Our shopper had a ‘calm’ trip on this Friday evening and was impressed by the shop floor staff
-
Comment & OpinionCustomers are demanding - so meet their needs with your digital experience
Regular auditing of your online offering will help you pinpoint areas for improvement, says Harry Walker of Google
-
NewsThornton’s Budgens links with Juul to offer advice on switching from tobacco
The Belsize Park store operates the surgery-style service in a 7,000 sq ft cordoned-off area every Thursday afternoon
-
Grocer 33‘Well kept’ Tesco Galston store takes Grocer 33 win
Our shopper enjoyed her experience in the “new and bright” superstore
-
Grocer 33Another score in the 90s for Sainsbury’s
Sainsbury’s Dulwich store provided a full basket of 33 products and top marks in all but two of our categories
-
NewsTesco, Asda and Poundland caught selling knives to children
Test purchases found retailers failed to prevent the sale of a knife to a child on 15% of occasions
-
Grocer 33Sainsbury’s ends Tesco’s Grocer 33 winning run
Sainsbury’s Newport store delivered an excellent performance, scoring 91 points
-
NewsPayPoint looks to drive development with retailer survey
PayPoint said it was an opportunity for retailers to share their thoughts on how PayPoint was progressing
-
Grocer 33Tesco takes fourth service and availability win in a row
Tesco is beginning to dominate the Grocer 33 service and availability category, in the same way Asda is on top in pricing
-
Grocer 33Three Grocer 33 wins in a row for Tesco
Tesco claimed its third successive service and availability award with this week’s win the most impressive
-
Comment & OpinionHow can Tesco maintain the customer experience with 4,500 job cuts?
Tesco claims the move will help it ‘serve customers better’ – but it will leave fewer staff to shoulder the same workload
-
NewsAmazon to turn off all Dash buttons this month
Dash buttons were hailed as a move towards the ‘connected home’
-
Grocer 33Tesco wins again with ‘polite, helpful’ staff
Performances looked to have been affected by last week’s heatwave and the busy Friday evening timeslot for our mystery shops
-
NewsSelect & Save to install Amazon lockers in stores
Select & Save said it would now be discussing the opportunity with those members
-
NewsCo-op kicks off ‘biggest-ever transformation programme’
A technology overhaul that’s been three years in planning would better equip the retailer for its “ambitious growth strate”
-
NewsMarks & Spencer claims plastic reduction first with reusable container discounts
The Market Place format offers a variety of lunch-to-go options, including rotisserie chicken, fish and freshly prepared salads
-
Grocer 33Tesco offers our shopper good service in week of poor availability
None of the retailers provided a full basket and all were out of stock on at least one item
-
NewsSainsbury’s transforms Bath branch into ‘signing store’
Staff at the branch will sign common words and phrases when interacting with customers
-
Grocer 33Asda offers a ‘hassle-free shop’
Asda in Walton, Liverpool wins this week with stock levels that ‘made it all easy’