All Mystery shopper surveys articles – Page 27
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NewsWaitrose aims to extend ‘While You’re Away’ delivery to ‘broader UK’
Waitrose launched the ‘While You’re Away’ service in October last year
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Grocer 33Waitrose Daventry offers our shopper a ‘real treat’
The very calm and relaxed” store offered a “pleasant shopping experience”
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Grocer 33Top shop floor service at Tesco Crewe
Tesco scored full marks in this week’s Grocer 33 for ‘polite’ and ‘courteous’ staff
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Grocer 33‘Friendly and helpful’ staff help Tesco to take win
Tesco has started off the new Grocer 33 year where it left off
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Analysis & FeaturesHow can the post office evolve to survive?
More in-store post office concessions are opening. Can retailers make them work and how?
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NewsWaitrose sees sharp improvements in service and availability
Over the past year, Waitrose climbed from last place to second in the Grocer 33 weekly mystery shopping survey
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NewsSainsbury’s to encourage shoppers to refill water bottles in its cafés
Sainsbury’s is also encouraging shoppers to bring their own reusable containers to its fresh and deli counters
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Grocer 33Asda wins thanks to ‘clean, calm and enticing’ store
Thanks to a “logical, intuitive” layout, our shopper located items “very quickly and easily”
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Grocer 33Happy staff help Sainsbury’s Fulham Wharf to win
Our shopper had a “pleasant shop”, finding the store “very clean”, “well signposted” and “organised”
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Comment & OpinionFeedback: successful companies ask for it - and respond to it
The latest Which? survey on high street shopping reminds us to never forget the customer is king
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NewsSainsbury's shelves Fragrance Shop beauty concession trial
The retailer introduced the concession in Purley Way, Croydon, last September but has now removed it
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NewsFree-to-use ATMs at risk after Supreme Court business rates decision
Property group Colliers International described the move as a kick in the teeth for retail
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Grocer 33Tesco wins with 'helpful staff' and 'exceptional product selection'
This week Tesco in Sutton was ‘clearly busy’ but remained clean and well stocked with helpful staff
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Comment & OpinionWhy Sainsbury's remains compelling despite Asda merger failure
Yes, the Asda deal failed. But Sainsbury’s is a success story across quality, pricing and more, says Jeremy Garlick, partner at Insight Traction
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Grocer 33Tesco wins Grocer 33 battle while Sainsbury's hits new low
On this Friday evening shop Tesco won thanks to decent availability
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NewsStarship adds fish & chips to Milton Keynes robot service
The robots also began serving 2,000 new homes with the addition of the district of Tattenhoe on Saturday
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Grocer 33'Friendly' Waitrose store takes the top spot
Waitrose in Bracknell, Berkshire impressed our shopper with pleasant staff and an ‘exceptionally clean’ store
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NewsMorrisons introduces 'weigh what you need' service
UK households waste on average the equivalent of £500 of groceries per year
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Comment & OpinionSainsbury's till-free store can't offer outstanding service without staff
The customer journey isn’t all about self-service speed – shoppers will always appreciate helpful staff on hand, says Solon Sasson, MD at Bouncepad