All Mystery shopper surveys articles – Page 28
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Grocer 33'Busy but bright' Tesco takes Grocer 33 mystery shopping win
Shelves were ‘well stocked, wide and varied’
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NewsPayPoint claims end to banking charges for 2,000 retailers
The payment system provider has used its Net Settlement Facility scheme to reduce banking charges for thousands of retailers
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Grocer 33'Stress-free' Waitrose takes Grocer 33 mystery shopping win
Waitrose staff were ‘friendly and polite’ in what was a ‘pleasant, easy to navigate’ store
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Grocer 33Tesco Bangor staff impress our mystery shopper
Tesco scored full marks for shop floor service with ‘professional, thoughtful and helpful’ staff
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NewsWaitrose wine tastings booked by 500 customers in first 14 months
Waitrose said the initative’s uptake had ‘exceeded our expectations’
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NewsTesco's Clubcard partnership with Uber to end this year
Currently Tesco Clubcard customers can triple the value of their Clubcard vouchers by swapping them for Uber credits
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Comment & OpinionA new way to rate customer satisfaction - and improve it
It’s no longer enough to have merely ‘satisfied’ customers – we have to reach excellence in the way we treat them
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Analysis & FeaturesIs paper packaging really better for the planet than plastic?
Retailers and brands are swapping out plastic for paper and cardboard in response to consumer demand – but is this the right move?
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Grocer 33'Incredible' staff win Grocer 33 for Morrisons
The store also scored highly on its car park and ‘lovely’ interior
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NewsWaitrose offers at-home gin tasting experience
The retailer is working with Fever-Tree for the tastings
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Grocer 33Waitrose's winning mystery shop streak continues
Waitrose’s Reading store was rated highly with a ‘standout’ sushi counter
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NewsStarship grocery delivery robots reach 50,000-order milestone
They made their 50,000th delivery in Milton Keynes this week, having covered over 200,000 miles in total
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Grocer 33Second Grocer 33 win in a row for Waitrose
Shelves were ‘fully stocked’ and displays were ‘very attractive’…
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NewsFortnum & Mason to open flagship store in Hong Kong
The 7,000 sq ft space will be the luxury retailer’s first combined restaurant and store concept outside the UK
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NewsGridserve seeking retailers for electric car forecourts
The energy company told The Grocer it was in discussions with a major multiple supermarket
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NewsMorrisons to offer fast electric vehicle charging points
The retailer has announced a deal to provide 20-minute charging points across its UK stores
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Grocer 33High score for shop floor staff at Waitrose Oadby
The store was “fairly busy” but “didn’t seem too noisy”
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Grocer 33Victory for 'clean and spacious' Morrisons store
The store felt ‘clean and spacious’ with a ‘particularly pleasing’ layout
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Grocer 33'Bright and clean' Worthing store wins it for Waitrose
The shopping experience was ‘very positive’, with ‘really helpful staff’
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NewsCharities and FWD urge PM to avert no-deal Brexit food crisis
Children, hospital patients and people in cared-for settings are among the groups most at risk, according to the letter