All Mystery shopper surveys articles – Page 29
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NewsCharities and FWD urge PM to avert no-deal Brexit food crisis
Children, hospital patients and people in cared-for settings are among the groups most at risk, according to the letter
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NewsLloyds and Visa to pay a fee for cashback transactions
The initiative follows a decline in the number of cash machines in operation particularly in rural areas
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NewsPoundland writes to police to ask for knife sale ban backing
The discounter, which banned knife sales last autumn, has written to the National Police Chiefs’ Council for support in its campaign
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NewsAsda bans sale of single knives to counter knife crime
The retailer said it would remove all single kitchen knives by the end of April
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NewsTesco and Co-op robot deliveries expand delivery area
Starship Technologies has grown its Milton Keynes delivery area by a third
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Grocer 33'Clean, tidy and fresh' Waitrose wins this week
The ‘relatively new’ Altrincham Waitrose store won with just 72 points
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NewsScottish c-store chain Eros fights Cardtronics over ATM fees
Cardronics blamed Link’s series of 5% cuts to the fee that banks pay ATM operators for cash withdrawals
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Grocer 33Tesco Dundee takes fourth Grocer 33 win
Our shopper found the experience “pleasant and easy”
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NewsWaitrose 'well-positioned for online growth beyond Ocado'
Waitrose is planning to open a second fulfilment centre to support its online business growth
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NewsJohn Lewis/Waitrose loyalty scheme attracts 300,000 sign-ups
JLP introduced the scheme combining the benefits of its MyWaitrose and My John Lewis loyalty cards in September
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Comment & OpinionHow shopper expectations around online grocery are changing
Retailers need to provide a sophisticated customer experience online as well as offline, says Google’s Harry Walker
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Grocer 33'Polite and helpful' staff win it for Tesco
Tesco in Brislington, Bristol had full availability and an ‘excellent range’ of services
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Grocer 33Waitrose provides an 'easy' mystery shop
However, Asda in Harrogate gave an “underwhelming” first impression and “seemed quite dated” according to our shopper
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NewsWaitrose staff to host 'hands-on' cookery classes
The hands-on workshops are designed to give customers insight into staff’s specialisms
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Analysis & FeaturesShoplifting: are we giving thieves a licence to steal?
Legislation, policing policy, austerity, the growth of self-checkouts and even bags for life are being blamed for the rise in crime. But what can be done to tackle it?
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Grocer 33Tesco takes Grocer 33 win with busy Extra store
The ‘very large’ Sandhurst store was ‘clean and well maintained’
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NewsSainsbury's extends lanyard trial for disabled shoppers
Sainsbury’s provide wearers with support such as opening a new checkout or assisting with finding items
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Grocer 33Well-staffed Sainsbury's Lincoln takes Grocer 33 win
The store was busy, with a ‘bright, open feel’ and was ‘very clean and well presented’
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NewsWaitrose adds Sushi Daily to Rapid Delivery service
Customers can choose from 25 different types of sushi prepared in store
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Comment & OpinionTesco’s counter-cutting move is ruthless but right for the business
Tesco admits at least 4,500 staff are expected to leave the business in the latest in a seemingly never-ending round of cuts