All Mystery shopper surveys articles – Page 29
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Grocer 33'Stress-free' Waitrose takes Grocer 33 mystery shopping win
Waitrose staff were ‘friendly and polite’ in what was a ‘pleasant, easy to navigate’ store
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Grocer 33Tesco Bangor staff impress our mystery shopper
Tesco scored full marks for shop floor service with ‘professional, thoughtful and helpful’ staff
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NewsWaitrose wine tastings booked by 500 customers in first 14 months
Waitrose said the initative’s uptake had ‘exceeded our expectations’
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NewsTesco's Clubcard partnership with Uber to end this year
Currently Tesco Clubcard customers can triple the value of their Clubcard vouchers by swapping them for Uber credits
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Comment & OpinionA new way to rate customer satisfaction - and improve it
It’s no longer enough to have merely ‘satisfied’ customers – we have to reach excellence in the way we treat them
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Analysis & FeaturesIs paper packaging really better for the planet than plastic?
Retailers and brands are swapping out plastic for paper and cardboard in response to consumer demand – but is this the right move?
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Grocer 33'Incredible' staff win Grocer 33 for Morrisons
The store also scored highly on its car park and ‘lovely’ interior
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NewsWaitrose offers at-home gin tasting experience
The retailer is working with Fever-Tree for the tastings
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Grocer 33Waitrose's winning mystery shop streak continues
Waitrose’s Reading store was rated highly with a ‘standout’ sushi counter
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NewsStarship grocery delivery robots reach 50,000-order milestone
They made their 50,000th delivery in Milton Keynes this week, having covered over 200,000 miles in total
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Grocer 33Second Grocer 33 win in a row for Waitrose
Shelves were ‘fully stocked’ and displays were ‘very attractive’…
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NewsFortnum & Mason to open flagship store in Hong Kong
The 7,000 sq ft space will be the luxury retailer’s first combined restaurant and store concept outside the UK
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NewsGridserve seeking retailers for electric car forecourts
The energy company told The Grocer it was in discussions with a major multiple supermarket
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NewsMorrisons to offer fast electric vehicle charging points
The retailer has announced a deal to provide 20-minute charging points across its UK stores
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Grocer 33High score for shop floor staff at Waitrose Oadby
The store was “fairly busy” but “didn’t seem too noisy”
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Grocer 33Victory for 'clean and spacious' Morrisons store
The store felt ‘clean and spacious’ with a ‘particularly pleasing’ layout
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Grocer 33'Bright and clean' Worthing store wins it for Waitrose
The shopping experience was ‘very positive’, with ‘really helpful staff’
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NewsCharities and FWD urge PM to avert no-deal Brexit food crisis
Children, hospital patients and people in cared-for settings are among the groups most at risk, according to the letter
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NewsLloyds and Visa to pay a fee for cashback transactions
The initiative follows a decline in the number of cash machines in operation particularly in rural areas
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NewsPoundland writes to police to ask for knife sale ban backing
The discounter, which banned knife sales last autumn, has written to the National Police Chiefs’ Council for support in its campaign