All Mystery shopper surveys articles – Page 31
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Grocer 33Winning Tesco store offers a friendly experience
Tesco recorded its eighth win of the year, opening up a gap over nearest rivals Sainsbury’s and Asda
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NewsIceland ranked top UK supermarket for customer satisfaction
It’s the second time in a row Iceland has been the highest rated supermarket in the UK Customer Satisfaction Index
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Comment & OpinionHow in-store experiences can give Morrisons an edge over discounters
The discounters won’t be beaten on price but Morrisons is a leader in in-store experiences, says Nicky Guest, head of in-store excellence at TCC Global
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NewsHenderson Group integrates Zapper payment app into EDGEPoS
Zapper is also available in Nisa, Premier, Londis, Best-one, Costcutter and Family Shopper stores
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Grocer 33'Welcoming' store in Drumchapel wins it for Sainsbury's
Sainsbury’s scored 80 points helped by a high checkout score
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NewsUnilever revamps Partners for Growth convenience website
Partners for Growth is designed to help retailers minimise lost sales and improve how they trade
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NewsWaitrose customer service levels up as rivals struggle
Sir Charlie Mayfield hailed “the best operational performance we have seen in a number of years.”
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NewsDelivery investment would unlock extra sales, survey shows
The study also found current last-mile delivery costs were eating into profit margins
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Grocer 33'Inviting' displays win it for Tesco
The Havant store ‘looked clean and shelves were well stocked’
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Comment & OpinionThere's a business case for longer Christmas breaks
Earlier closing on Christmas Eve would lead to more goods being bought before the break
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NewsPayPoint retailers app made available on Apple devices
The payment services provider originally launched the app for users of Android operating systems
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Grocer 33Staff 'go the extra mile' at Tesco
The ‘outstandingly calm, helpful and friendly staff’ left our shopper feeling ‘relaxed and happy’
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NewsPatisserie Valerie pairs with Yoyo for customer loyalty app
The combined mobile payment and loyalty app will launch in February at 155 outlets
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NewsCustomer complaints drop for retailers using AI, finds study
Survey finds 100% of UK retailers using AI have seen improved sales
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Grocer 33Tesco store 'appealing' during busy Christmas period
Tesco at the Copdock Interchange in Ipswich takes the last win of the year
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NewsBooths to sell food through Dobbies Garden Centres
The scheme comes as part of the upmarket grocer’s strategy to cultivate new markets
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Comment & OpinionSmall companies can use big data to add a personal touch
Big data provides, throughout the retail value chain, abundant information that can be a significant help in decision-making
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NewsATM business rates dispute set to reopen following VOA appeal
The retailers involved in the case include Tesco, Sainsbury’s and the Co-op, supported by independent cash machine operator Cardtronics Europe
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Grocer 33Asda wins thanks to 'quick and easy' shop
The store seemed “well maintained and well lit, with clean floors” and offered full availability
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NewsMorrisons to hand out free fruit to children at all stores
Rival Tesco has given out more than 50 million pieces of free fruit since it launched its Free Fruit for Kids initiative
