All Mystery shopper surveys articles – Page 33
-
Grocer 33'Smooth and stress-free' at winning Waitrose
Its Walton-le-Dale, Preston store made for a “smooth and stress-free” shop
-
Analysis & FeaturesInside the checkout-free Sainsbury's Clapham
Customers walk in, scan items on their iPhone, pay for them via Apple Pay and leave
-
Grocer 33'Pleasant' Sainsbury's takes Grocer 33 win
None of our mystery shoppers was able to pick up a full basket this week
-
NewsTesco unveils details of paperless 'Faster' Clubcard vouchers
Customers can either print vouchers at home or use the Clubcard app
-
Grocer 33Sainsbury's Newport shop is 'very enjoyable'
Our mystery shopper described this as “a very enjoyable shop in a very easy to shop store”
-
NewsCO2 crisis still affecting soft drinks and bottled water
Twitter users across the UK have expressed concerns over ongoing shortages of their favourite brands
-
Grocer 33Sainsbury's wins with 'high standards throughout'
The Portsmouth store was ‘well laid out and easy to follow and shop methodically’
-
Grocer 33Polite staff at winning Morrisons in St Andrews
Our shopper said it was ‘a positive shopping experience’ despite ‘many empty containers’ in the fruit & vegetable aisles
-
Comment & OpinionAs loyalty gets more personal and immediate, Clubcard is moving with the times
Surely time is up on the era of shoppers waiting eagerly at home for their vouchers
-
NewsSlow checkouts frustrate shoppers most, finds poll
Out of stocks and trouble finding products also led to shopper frustration
-
NewsTesco to overhaul its Clubcard with on-demand vouchers
A year ago Tesco relaunched the Clubcard with a new look and contactless technology
-
NewsLoyalty cards 'no longer game-changers' finds report
TCC Global research found Aldi and Lidl have the most loyal shoppers
-
NewsMorrisons kicks off Customers First service training push
The new Customers First training initiative centres on ensuring staff are friendly and cheery
-
NewsPayPoint and eBay link for Collect+ partnership
The deal will give eBay customers the option of getting parcels delivered to 2,500 selected Collect+ locations
-
Grocer 33'Spacious and orderly' at winning Tesco store
Our shopper had a ‘very positive first impression of the store’
-
NewsM&S scraps Lunch to You van sales operation
Retailer had revealed plans for a nationwide rollout in 2016
-
NewsCo-op launches food masterclasses to educate staff
The Foodology programme aims to educate and inspire staff
-
Grocer 33Tesco in Swansea takes the win with 85 points
There was a “good level of stock in all sections” with only one unavailable item
-
NewsAvailability of beer lines struggled during World Cup
England’s run to the World Cup semi-finals provided a boost to the grocery sector
-
Comment & OpinionPartnerships are central to the retail landscape's future
Technology partnerships are essential if supermarkets are to meet the heightened expectations of shoppers