All Mystery shopper surveys articles – Page 33
-
News
Morrisons kicks off Customers First service training push
The new Customers First training initiative centres on ensuring staff are friendly and cheery
-
News
PayPoint and eBay link for Collect+ partnership
The deal will give eBay customers the option of getting parcels delivered to 2,500 selected Collect+ locations
-
Grocer 33
'Spacious and orderly' at winning Tesco store
Our shopper had a ‘very positive first impression of the store’
-
News
M&S scraps Lunch to You van sales operation
Retailer had revealed plans for a nationwide rollout in 2016
-
News
Co-op launches food masterclasses to educate staff
The Foodology programme aims to educate and inspire staff
-
Grocer 33
Tesco in Swansea takes the win with 85 points
There was a “good level of stock in all sections” with only one unavailable item
-
News
Availability of beer lines struggled during World Cup
England’s run to the World Cup semi-finals provided a boost to the grocery sector
-
Comment & Opinion
Partnerships are central to the retail landscape's future
Technology partnerships are essential if supermarkets are to meet the heightened expectations of shoppers
-
Grocer 33
Morrisons wins with summer products and top marks for staff
The fresh section looked “nice” though some areas were sparse
-
News
Ald, Lidl and Iceland to close early if England makes World Cup final
Lidl, the sponsor of the England football team, will open half an hour earlier than usual at 9.30am
-
Grocer 33
Plenty of staff at winning Sainsbury's store
Our shopper found ‘a lot of staff present’ on this busy Saturday morning, who were ‘very pleasant and helpful’
-
News
Iceland is top supermarket for customer service
The supermarket scored 84/100 based on customer satisfaction
-
Grocer 33
Roomy Morrisons Ty Glas store takes win
The store dropped points on availability, but looked “clean and well ordered” with “ample” room to move around
-
News
CO2 crisis: Now frozen food is hit as retailers run low on dry ice
Some retailers have started limiting online deliveries of frozen items
-
Grocer 33
Asda's Hellesdon store in Norwich seals Grocer 33 win
Our shopper found “all encounters with staff were pleasant” and really liked the “excellent range of services” on offer
-
News
Beer, fizzy drinks, chicken and meat hit by CO2 shortages
Supplies are running dangerously low right in the middle of World Cup fever and the crucial summer barbecue season
-
News
The Co-op rolls out new tablets for staff
The new “ruggedised” terminals have been equipped with dedicated software designed to simplify tasks for staff
-
News
Sainsbury's stays on top as it raises the bar on availability
Sainsbury’s scooped the Grocer Gold Awards for both availability and service for the sixth year in a row
-
Grocer 33
Improved Morrisons Livingston store takes win
The store was “clean and tidy and well merchandised”, scoring full marks for shop floor service and checkout
-
News
Asda online hires Foodmaestro to add raft of dietary filters
The function will be available across Asda online groceries from tomorrow