All Mystery shopper surveys articles – Page 34
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Grocer 33
Timely and efficient Tesco wins: online 33
It impressed with a fairly quick ordering time of 34 minutes and a “straightforward” registration
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Grocer 33
'Well laid out' Sainsbury's Lisburn takes win
Staff were “easily identified” and “appeared neat and tidy”
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News
Supermarkets appeal against extra ATM rates demands
Case is being brought by retailers including Tesco, Sainsbury’s and the Co-op
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News
Booths installs Amazon Lockers at 18 stores
If successful the lockers will be rolled out more widely
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Grocer 33
Sainsbury's staff demonstrate perseverance
Our shopper loved the “extremely clear labelling and large aisles” …
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News
PayPoint and Link pilot new cash withdrawal service
The PayPoint terminal will act like an ATM, removing the requirement for an additional machine
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News
Deliveroo to give all its employees share options
The longer staff are employed by the company, the more shares they will be able to accumulate
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News
One in four teen mystery shoppers able to buy knives
One in six retailers also failed test purchases for alcohol, according to Serve Legal
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Comment & Opinion
Put customers centre-stage
Customer satisfaction and brand value have featured highly in industry news recently
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News
Fmcg brands struggle in Google Smart Speaker ‘buy’ test
A bug exposed by The Grocer reveals speaker directs users to a service that only works abroad
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Grocer 33
Morrisons staff praised for excellent service
Our shopper was delighted to see a “fantastic amount of choice” and praised the shop floor service…
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News
Sainsbury's teams up with Eagle Eye for Nectar Isle of Wight trial
Eagle Eye AIR technology allows users to redeem digital offers and rewards at scale and across multiple channels
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News
M&S considers installation of toy and optician concessions
M&S is trialling optician concessions at five of its stores
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News
Stuart delivery adds three new UK cities
The rapid delivery specialist has expanded to Bristol, Manchester and Liverpool
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News
'Speedy and friendly' Sainsbury's takes the win
Sainsbury’s had rather a good week, and this might be the icing on the cake…
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News
EasyFood takeaway delivery service in talks with grocers
The service was launched in Birmingham last week and already has 200 subscriber restaurants
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News
Quiqup extends one-hour delivery service to Dubai
This comes after the company raised £20m in private funding to fuel geographical expansion
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News
Quiqup plans grocery delivery service in Manchester
Quiqup began operating in Manchester earlier this month after raising £20m in private funding last May to fuel geographical expansion
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Grocer 33
Sainsbury's takes third Grocer 33 win in a row
The store was “really busy” on this Saturday afternoon but was “clean” and had “a lot of staff filling shelves”
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News
New Deliveroo website offers discounts to partner restaurants
The firm’s new support site also offers benefits for restaurant staff including savings on cinema tickets