All Mystery shopper surveys articles – Page 35
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Grocer 33Plenty of staff at winning Sainsbury's store
Our shopper found ‘a lot of staff present’ on this busy Saturday morning, who were ‘very pleasant and helpful’
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NewsIceland is top supermarket for customer service
The supermarket scored 84/100 based on customer satisfaction
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Grocer 33Roomy Morrisons Ty Glas store takes win
The store dropped points on availability, but looked “clean and well ordered” with “ample” room to move around
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NewsCO2 crisis: Now frozen food is hit as retailers run low on dry ice
Some retailers have started limiting online deliveries of frozen items
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Grocer 33Asda's Hellesdon store in Norwich seals Grocer 33 win
Our shopper found “all encounters with staff were pleasant” and really liked the “excellent range of services” on offer
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NewsBeer, fizzy drinks, chicken and meat hit by CO2 shortages
Supplies are running dangerously low right in the middle of World Cup fever and the crucial summer barbecue season
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NewsThe Co-op rolls out new tablets for staff
The new “ruggedised” terminals have been equipped with dedicated software designed to simplify tasks for staff
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NewsSainsbury's stays on top as it raises the bar on availability
Sainsbury’s scooped the Grocer Gold Awards for both availability and service for the sixth year in a row
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Grocer 33Improved Morrisons Livingston store takes win
The store was “clean and tidy and well merchandised”, scoring full marks for shop floor service and checkout
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NewsAsda online hires Foodmaestro to add raft of dietary filters
The function will be available across Asda online groceries from tomorrow
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Grocer 33Waitrose wins with 'bright' store and fine service
There were four unavailable items but our shopper was directed to close alternatives by staff
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Comment & OpinionWaitrose-Bupa partnership points to end of 'safe' concessions
Retailers will need to be increasingly brave with their use of in-store space to compete against the discounters and online rivals, says Andy Brian of Gordons law firm
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Analysis & FeaturesHow can M&S rejuvenate its struggling food business?
With its latest annual figures showing like-for-like food sales down 0.3%, M&S is urgently examining ways to improve pricing, availability and innovation
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NewsIceland offers more early morning/late evening online deliveries
The retailer said it was adding 4,000 new slots across the country
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Grocer 33Sainsbury's Nantwich offers an 'easy' shop
Our shopper found the visit “easy” on a “particularly busy” Friday evening
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Grocer 33Timely and efficient Tesco wins: online 33
It impressed with a fairly quick ordering time of 34 minutes and a “straightforward” registration
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Grocer 33'Well laid out' Sainsbury's Lisburn takes win
Staff were “easily identified” and “appeared neat and tidy”
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NewsSupermarkets appeal against extra ATM rates demands
Case is being brought by retailers including Tesco, Sainsbury’s and the Co-op
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NewsBooths installs Amazon Lockers at 18 stores
If successful the lockers will be rolled out more widely
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Grocer 33Sainsbury's staff demonstrate perseverance
Our shopper loved the “extremely clear labelling and large aisles” …