All Mystery shopper surveys articles – Page 36
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NewsAsda takes first service and availability win of 2018
Asda has been hammering its main supermarket rivals on price in the past months
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Comment & OpinionUnderstand search to understand customer demand
Grocery is on a journey to become more customer-centric, efficient and innovative…
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Analysis & FeaturesRise of the chatbots: How are these next gen virtual assistants being used by fmcg?
Neural networks have given birth to a new generation of chatbots that learn from their user
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Grocer 33Sainsbury's takes first Grocer 33 win of 2018
Our shopper enjoyed “a pleasant visit” to a “tidy, large and spacious” store
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NewsTesco apologises for three-month delay in taking payments
Tesco said the payment systems glitch hit around a fifth of its 1,700 Tesco Express convenience stores
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NewsWilliam Reed and Valassis to offer NCS visitors exclusive deals
The partnership comes after William Reed bought the trademark Pro-Retail from PwC last month
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Comment & OpinionDigital menus drive healthier choices
At McDonald’s, almost 90% of our standard menu is under 500 calories. That’s probably news to a lot of our customers…
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NewsPersonalised vouchers set to fill Waitrose PYYO gap
Waitrose has insisted that its customers will still benefit after it decided to pull the plug on its Pick Your Own offers
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Analysis & Features'Very clean' Waitrose store takes the win
With its second win this year, Waitrose beat its closest rival by 10 points
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Comment & OpinionLessons in loyalty from Canada
Three significant innovations in retail and grocery have taken place in Canada and the north west of the US
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NewsWaitrose kicks off three-store trial of evening yoga
Waitrose will review whether to expand the evening yoga to other stores at the end of the trial…
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NewsWaitrose set to end Pick Your Own Offers scheme
It is understood that shoppers found the promotion confusing
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NewsM&S turns to Starcount for customer insight transformation
Starcount is run by Tesco Clubcard developers Edwina Dunn and Clive Humby
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Comment & OpinionSuppliers will take up service roles
The shifting sands of grocery route-to-market are provoking breakthrough thinking from sales leaders….
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NewsConvenience stores hit out at changes to ATM fees
Link intends to implement a phased reduction in interchange from 1 July
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Grocer 33Top marks for service at Morrisons store
The store was “kept to a high standard” and was “clean and tidy”
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NewsUK's rural shops invested over £315m to boost in-store service
The 2018 Rural Shop Report found that retailers were introducing contactless payments, in-store bakeries and Post Office
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Grocer 33Waitrose store takes win by a big margin
With only two unstocked items and a “well laid out store” Waitrose scored full marks for shop floor service…
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NewsMotor Fuel Group on track to install 200 rapid EV charging points
MFG signed a partnership deal with ChargePoint Services at the end of August to roll out rapid chargers
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Grocer 33Tesco St Rollox, Glasgow is 'shopper's heaven'
Tesco in the St Rollox Business Park, Glasgow, won this week with an impressive 90 points