All Mystery shopper surveys articles – Page 36
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Comment & OpinionSainsbury's Nectar trial: saying thank you in a meaningful way
When Sky announced Sky VIP, its loyalty programme, in 2017 I felt ripples of admiration among loyalty professionals
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Grocer 33Sainsbury's takes Grocer 33 win by 19 points
All items were in stock and “fairly easy to find”
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News'Free' delivery must apply to all parts of UK, ASA rules
The ASA said some retailers had been ‘misleading’ consumers with unconditional UK delivery claims
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NewsWaitrose expands supper club to Horsham store
Over the last two years Waitrose has hosted supper clubs priced at £35 at stores in Haywards Heath, Newbury and Salisbury
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Grocer 33Cracking Easter performance from Tesco
Our shopper was presented with plenty of special offers for Easter eggs and hot cross buns
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Grocer 33Asda beats Waitrose by just one point
Asda’s Kilmarnock store was “clean and well laid-out”
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NewsLidl to introduce AI customer service chatbot
Customers will be able to chat to the bot using Facebook Messenger and get answers on matters like store opening times
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Grocer 33Sainsbury's New Cross Gate shines on service
Although there was a “fair amount of restocking” taking place, the store scored well on shop floor service and checkout
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NewsHancocks' click and collect drives sales uplift
The confectionery wholesaler recorded £124.2m in turnover and £7m in operating profits for y/e 31 December 2016
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Grocer 33Morrisons takes win in battle of the Scottish supermarkets
Morrisons tames the Beast from the East while most rivals struggled with big availability gaps
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NewsDeliveroo kicks off street food trials at Editions kitchens
Deliveroo said the ‘Pop-ups’ initiative would help startup food stalls expand and reach new customers
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Grocer 33Sainsbury's Preston dodges worst of weather to take win
The Beast from the East and Storm Emma pushed the UK food and drink supply to breaking point
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NewsZapper mobile payment and loyalty app at more Spar stores
The latest rollout comes after a six-store trial at the Appleby Westward company-owned branches last autumn
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NewsCo-op trials pay-in-aisle app technology in Manchester store
A wider rollout of the app is planned for the summer
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NewsDrones partnership looks to lay foundation for grocery use
Reports of incidents involving drones flying dangerously close to planes are on the increase
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NewsIceland to accept paper £10 notes until Easter Monday
The paper notes will be accepted at manned checkouts but not self-service ones ‘for technical reasons
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Grocer 33Fast service seals Grocer 33 win for Morrisons
A speedy and well-managed checkout and solid availability helped Morrisons’ Exeter store
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NewsAsda takes first service and availability win of 2018
Asda has been hammering its main supermarket rivals on price in the past months
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Comment & OpinionUnderstand search to understand customer demand
Grocery is on a journey to become more customer-centric, efficient and innovative…
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Analysis & FeaturesRise of the chatbots: How are these next gen virtual assistants being used by fmcg?
Neural networks have given birth to a new generation of chatbots that learn from their user