All Mystery shopper surveys articles – Page 42
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Grocer 33Tesco Cheltenham takes Grocer 33 win thanks to helpful staff
Despite a “disorganised and chaotic” first impression, Tesco Cheltenham took first place this week…
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Grocer 33Waitrose Swindon takes win in low-scoring Grocer 33 week
“The car park wasn’t well signed” but the “front of the store was lovely and clean with loads of fresh flowers for sale”
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NewsExpress delivery service Quiqup raises £20m to fund growth
The startup has begun operating a delivery service for Whole Foods Market, Burger King and Tesco in London
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NewsBlakemore Wholesale launches on-the-go order app
The app, free for iOS and Android, offers a range of services including Click & Collect and Click & Deliver
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NewsAmazon trademark applications indicate checkout-free plan for UK
The online retailer filed a trademark for the slogan ‘Every queue is a defect’ on 11 May
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News71% of supermarket customers unhappy with shopper experience
Supermarkets came third behind independents and pharmacies in the YouGov survey
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Grocer 33Sainsbury's Nine Elms wins with 'new and large' store
A convincing score of 92 put Sainsbury’s Nine Elms at the top this week
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NewsClick & collect shopping problems decline, survey shows
But consumers are increasingly frustrated with home delivery, found research by JDA and Centiro…
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Grocer 33Morrisons Crewe wins G33 service battle with huge score of 94
In the entrance lots of customers were looking at “impressive” summer displays – though the floor “needed sweeping”
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Comment & OpinionGet mobile match fit in the machine learning age
You can’t just jump into the future – there has to be a solid bedrock and in the case of retail, that bedrock is mobile
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Grocer 33Waitrose Swaffham wins Grocer 33 thanks to 'willing' staff
Lots of unobtrusive shelf stacking meant 100% availability, and staff were “quick to respond”
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Grocer 33Tesco Knockagoney Road wins on a busy Saturday
Staff “were very cheerful, helpful and knowledgeable about stock”
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Comment & OpinionYou must measure customers to manage them
What’s your top store? Which are your fastest growing categories? What’s the net profit on your in-store bakeries?
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Grocer 33Sainsbury's Shrewsbury takes Grocer 33 win in Easter week
Our shopper noted an “impressively large” display of Easter eggs at the front of the store
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Comment & OpinionHow chatbots can give brands character
The news brands are already scaling back on their chatbots will be news to fmcg firms still at the ‘chat wot?’ stage
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NewsSainsbury's to roll out SmartShop app more widely
The in-store shopping app will go out to a “much bigger” audience over the course of 2017
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NewsWaitrose launches supper club at new Haywards Heath store
The retailer will offer three-course meals for £35 in the store’s mezzanine-level café on eight dates
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NewsTesco to cut more night shifts and 24-hour opening at stores
Tesco is ploughing ahead with more changes to its service model at a further 69 stores, with 3,000 staff facing redundancy as a result
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NewsEuropean pizza delivery giant Telepizza to launch in the UK
The first outlet in Hounslow will be followed by nine company-owned restaurants and two franchise sites