All Mystery shopper surveys articles – Page 44
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Grocer 33Sainsbury's edges low scoring Friday night shop
Sainsbury’s Thornhill in Cardiff won the G33 this week but with a moderate score of 63
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NewsGrocer 33 reveals the secret to supermarkets' recovery
The top five supermarkets all improved their in-store performances compared with the previous year
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NewsTesco customer satisfaction improves faster than rivals
But its score remains below average for food retail, found the UK Customer Satisfaction Index
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Grocer 33Morrisons Cheadle Heath impresses our mystery shopper
There were “lots of new year offers on electrical goods” and the “fruit & veg section was well presented and well stocked”
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Grocer 33Tesco takes narrow win in Online Grocer 33
It took only 22 minutes to complete the order for our first-time user and only one item wasn’t available
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Grocer 33Eve Henrikson, Tesco on winning the online G33 star order
We have improved search and product recommendations as well as highlighting seasonal content
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Analysis & FeaturesWill the Night Tube escalate sales for London c-stores?
The 24-hour service will boost sales near Tube hot spots. But does it justify the costs of being open?
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Grocer 33Waitrose wins with new High Wycombe store
Waitrose High Wycombe is “less than a year old and looked fresh and clean from the outside”
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Analysis & FeaturesThe big boys are starting to get even. And David Potts makes it look easy
A back to basics approach implemented by CEO David Potts has seen the once-troubled supermarket bounce back with its best financial results for seven years
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Grocer 33'Welcoming' Sainsbury's Great Boughton takes Grocer 33 win
The store was “bright and welcoming” with “seasonal offers and a real buzz”
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NewsM&S plans to ramp up Lunch to You van sales operation
M&S is planning a rapid expansion of its little known Lunch to You van sales operation
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NewsCo-op sharpens game with overhaul of IT
Co-op Food has signed a contract with software provider SAP to provide it with a new IT infrastructure
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NewsBoxing Day shop closure petition dismissed by government
Labour MP for Warrington North Helen Jones said the current system of Boxing Day sales was not fair on workers
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Grocer 33All smiles at Grocer 33 winning Tesco Handforth Dean store
First impressions were great with a “massive Christmas tree, stacks of mince pies and sweet displays” in its atrium
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Comment & OpinionSelf-service is great but you have to get the balance right
It’s well known that self-service checkouts increase shrinkage. They can also make a store soulless
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Grocer 33Morrisons Chester-le-Street offers a warm welcome
Christmas trees at the top of the escalator were “attractive and welcoming” in the “quiet” store
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Grocer 33Waitrose Balham impresses our mystery shopper
“The store was busy” and there were “seasonal displays” by the entrance
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NewsGeneration Z is 'touchpoint to the future of retail'
Supermarkets should offer in-store shopping apps, speedy delivery and engaging social media says researcher
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Grocer 33Waitrose wins G33 this week with 'modern & impressive' store
Staff at the Broughton shop were “well presented” and “easy to find for help”
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Grocer 33'Neat and tidy' Sainsbury's Leven takes Grocer 33 win
Chilled goods sections were “neat, tidy and well labelled” but a “few sections were empty”