All Mystery shopper surveys articles – Page 45
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News
Tesco begins consultation over jobs with night shift workers
Tesco said the move was prompted by the need to focus staff shifts during the day and at twilight hours to improve service and availability
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News
Tesco's Scan as you Shop service to go into 20 more stores
Tesco has also launched a new TV ad to publicise the service
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Grocer 33
G33 Mystery Shopper: a neat win for Waitrose Dorchester
First-placed Waitrose Dorchester featured an attractive frontage with “plenty of neatly stacked trollies”
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News
Sainsbury's offers 'slow shopping' for dementia sufferers
Research from the Alzheimer’s Society found eight in 10 dementia sufferers list shopping as their favourite activity
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Grocer 33
Morrisons Seaburn's 'excellent' staff seal Grocer 33 win
Our mystery shopper was initially perturbed by bird droppings on the glass roof of Morrisons Seaburn store
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News
East of England Co-op wins award for dementia work
Co-op has trained up 3,479 staff members as Dementia Friends since last year
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News
Tesco to match all-night Tube service with late opening trial
Tesco said it was extending its hours to increase convenience for late-night and early-morning travellers
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Grocer 33
'Bright' Tesco Hull St Stephen's takes Grocer 33 win
Tesco Hull St Stephen’s was head and shoulders above the competition this week
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Grocer 33
Asda Manchester takes win with 'modern' store
Asda Manchester impressed from the start with a “clean and tidy car park with neatly stacked trolleys”
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News
Midcounties Co-op begins multimillion pound improvement programme
The Customer First Programme is expected to take three years and cost up to £2m
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Grocer 33
Sainsbury's Gateshead takes G33 win with 'friendly' staff
Sainsbury’s Gateshead store took a very solid win this week with 83 points
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Grocer 33
Grocer 33 service and availability: a win for Morrisons Bedford
There was a “really well presented flower section and a member of staff picking and wrapping flowers for customers”
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News
Lidl and Aldi overtake rivals in customer satisfaction survey
ICS director Brian Weston says findings represent “serious challenges” for the established players
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Comment & Opinion
Customer focus is a story all staff must tell
Imagine a world where every employee understands what their company wants to achieve
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Grocer 33
Morrisons service impresses at Bredbury
Morrisons Bredbury impressed this week with high store standards and great shop floor service
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News
Waitrose lists 2,000 own-label lines on British Corner Shop site
Supermarket strikes deal with online supermarket for British expats
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Grocer 33
Sainsbury's Barnwood wins with 'calm, uneventful' shop
Sainsbury’s Barnwood won this week with its “clean, bright and spacious store”
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Analysis & Features
Asda's poor service and availability laid bare by G33
Sainsbury’s scooped the Grocer 33 awards for both customer service and availability at this week’s Grocer Gold Awards
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Grocer 33
Tesco Hockley wins with full marks for its staff
One member of staff used a store app on his phone to help our shopper find an item