All Mystery shopper surveys articles – Page 5
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Grocer 33Waitrose store boasts great staff and calm atmosphere
Waitrose in Hexham impressed with friendly, helpful staff
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Grocer 33Staff and standards strong at winning Waitrose store
Our shopper found all staff members were ‘well presented, helpful and polite’
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Grocer 33Premium feel at Waitrose’s ‘exceptional’ Sheffield store
Our shopper praised the “exceptional” standards in store as well as the noticeably premium feel
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Grocer 33Happy and helpful staff help Morrisons Tynemouth take store of the week
The Tynemouth store scored 88 points overall, thanks to excellent service both on the shop floor and at the checkout
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Grocer 33Waitrose best supermarket in Brighton mystery shop
Just eight points separated Waitrose from last-placed Asda
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Grocer 33Tesco Lincoln on top in battle of the eco-friendly supermarkets
Tesco’s fridges in the store use CO2, which has a lower environmental impact than traditional refrigerants
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Grocer 33‘Bright and airy’ Morrisons impresses mystery shopper
Morrisons Birtley was well laid out, and checkout service was ‘excellent’
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Grocer 33Morrisons Eccles staff show ‘purpose’ as rivals struggle
Morrisons took the win – its first since late May – with a score 16 points ahead of its nearest challenger
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Grocer 33Waitrose ends Sainsbury’s Grocer 33 winning streak
Waitrose York was ‘beautifully presented’: light, modern and clean
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Grocer 33Sainsbury’s winning streak is extended to fourth week
Solihull store win means it’s four on the trot for Sainsbury’s in our mystery shopping competition
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NewsSainsbury’s Grocer 33 scores reveal dramatic improvement in service
For the fourth week in a row, Sainsbury’s has claimed the top spot, making it the only winner so far in the Grocer 33 year
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NewsAllwyn to scrap monthly lease fees for some retailers under National Lottery licence
Allwyn also intends to maintain commission levels for draw-based games, scratchcards and prize payments
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Grocer 33Sainsbury’s on a winning streak with excellent staff
Sainsbury’s marked its third consecutive win with its Bodmin store
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NewsOcado ‘gaining customers from the discounters’
The online supermarket this week posted a 10.6% increase in active customers
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Grocer 33Excellent staff seal the win for Sainsbury’s in Dundee
Sainsbury’s was also ‘extremely clean’ and spacious with helpful signage
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NewsAF Blakemore signs up Relex to automate forecasting and replenishment
It will replace AF Blakemore’s previous manual methods with spreadsheets and overlapping multiple ERP systems with AI and machine-learning based analytics
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NewsSelf-checkouts causing customer service levels to fall
Average customer service scores fell by an average 1.2ppts in the Grocer 33 annual mystery shopping survey
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Grocer 33Sainsbury’s kicks off new Grocer 33 year with a win on service
Displays at the winning Sainsbury’s store were tidy and well-stocked
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Comment & OpinionProof that self-checkouts are causing a decline in customer service
Many customers want to interact with a human being at the checkout
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Grocer 33Tesco Droylsden comes out top in almost every mystery shopping category
The Manchester Road store had “a very pleasant atmosphere with friendly, helpful staff and easy to locate items”