All Mystery shopper surveys articles – Page 5
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Grocer 33Sainsbury’s kicks off new Grocer 33 year with a win on service
Displays at the winning Sainsbury’s store were tidy and well-stocked
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Comment & OpinionProof that self-checkouts are causing a decline in customer service
Many customers want to interact with a human being at the checkout
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Grocer 33Tesco Droylsden comes out top in almost every mystery shopping category
The Manchester Road store had “a very pleasant atmosphere with friendly, helpful staff and easy to locate items”
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Grocer 33Waitrose staff, availability and cleanliness impress
The store was clean and tidy, as well as being easy to navigate with clear and prominent shelf-edge labels
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Grocer 33‘Inviting, clean’ Waitrose wins in a week of low scores
Waitrose staff were easy to find and one customer service agent was ‘super helpful’, our shopper said
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Grocer 33Sainsbury’s impresses with ‘happy’ staff and good stock
Shop floor staff were easy to find, very friendly, and happy to help find an item
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Grocer 33‘Attractive’ Waitrose store wins Leeds mystery shop despite IT glitch issues
Waitrose prevailed despite IT troubles leading to availability issues across its estate
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Grocer 33Fully stocked Morrisons in Peckham wins our Grocer 33 mystery shop
The full basket was its second of the year and only the sixth achieved across all the retailers in the first 47 weeks of the competition
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Grocer 33Full marks for service at winning Cornish Waitrose
The store, which has a small local population but a strong uptick in trade over the summer, scored 76 points overall
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Grocer 33Morrisons delivers a ‘good feel’ with high standards
Morrisons Cwmbran took the crown on service and availability this week, thanks to excellent store standards
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Grocer 33Top shop floor service seals the win for Asda Clydebank
Checkout service, staff and well-stocked shelves all impressed at Asda
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Grocer 33Well staffed Waitrose Milngavie comes in miles ahead of its rivals
The store was relatively quiet with an easy-to-follow layout, and staff were helpful
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Grocer 33Waitrose best supermarket in Reading mystery shop
At 25,000 sq ft the winning store is the largest of three Waitroses in the area
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Grocer 33Sainsbury’s beats low-scoring rivals with high standards
The store made a good impression from the off. It scored full marks on its car park, which had no queue to enter or exit
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Grocer 33Waitrose Lichfield wins Easter shop with attractive displays
Our shopper noted the fruit and vegetable section was tidy and well stocked, while the shop floor service was excellent
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Grocer 33Staff at Tesco South Wigston ‘happy and willing to help’ in Grocer 33
In a competitive week across the board, Tesco’s South Wigston store claimed victory with 79 points
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Grocer 33Near-perfect mystery shopping score for ‘clean and tidy’ Morrisons Livingston
First impressions were strong, thanks to a car park that was “very adequate for the store size”
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Grocer 33‘Friendly and welcoming’ Waitrose beats rivals to the win
Waitrose in Petersfield had excellent store standards and plenty of staff available
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NewsShortages of fruit & veg linger despite end to restrictions
The traditional big four has had lower than normal levels on core tomato, cucumber and pepper lines following significant shortages last month, analysis of Assosia data has revealed
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Grocer 33Winning Tesco store has the edge on service and availability
Tesco narrowly won with a score of 82, while Waitrose racked up 80 points