All Mystery shopper surveys articles – Page 51
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Comment & OpinionShopper psychology: have retailers thought it through?
”It is a strange fact that retailers are typically less expert in shopper psychology than the big branded houses”
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Grocer 33Attentive staff help Tesco shine
Tesco Beckenham scored fantastically this week, featuring a “spacious and logical” store
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NewsNew bank notes "may land retailers with £237m bill"
New polymer bank notes from the Bank of England could cost retailers a quarter of a billion pounds, experts have warned
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NewsContactless payments tipped to soar as new £30 limit comes in
The average supermarket shop of £25.17 now falls below the contactless payment limit
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Grocer 33Morrisons Carmondean wins with 'cheery and helpful staff'
On a sweltering Saturday morning, Morrisons Carmondean excelled, with a score in the high 80s
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NewsFeet On The Floor for Tesco as it sends head office staff into stores
From September to December, 7,000 Tesco head office staff are to spend at least one day a fortnight in-store
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NewsPayPal launches pay-as-you-go card reader
PayPal has launched a new pay-as-you-go card reader that lets businesses take contactless payments wherever they trade…
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NewsSunday trading change opposed by Keep Sunday Special group
A coalition of shopworkers, c-stores, wholesalers and the Church have once again come together to fight…
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NewsSunday trading consultation sparks confusion fears
Both opponents and supporters of changes to the Sunday trading rules have criticised the government’s plan as confusing
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Analysis & FeaturesWill longer Sunday hours boost shopper spending?
Exclusive research for The Grocer suggests the government’s hopes of a boost to the economy could be dashed
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Grocer 33Waitrose Gillingham tops Grocer 33 with 'outstanding' service
On a sunny Sunday afternoon, Waitrose Gillingham pleased its shoppers with a “lovely, attractive” entrance
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Grocer 33Matt Allen-Ridge, Asda Hereford: G33 store of the week
We have a programme called the Mighty Merchants and are given a select 15 to 20 lines to sell each quarter…
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Grocer 33Morrisons Beverley wins G33 shop with top service from staff
Shop floor service was a key ingredient in the success of this week’s winning store, Morrisons in Beverley
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Grocer 33As Britain bakes Waitrose Bridport has a super Saturday in Grocer 33
With the mystery shop this week taking place on a gloriously sunny Saturday afternoon, all five stores struggled with availability this week
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NewsJJ Food Service targets impulse with new app
JJ Food Service is looking to add a personal touch to e-commerce with a smartphone app
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Grocer 33Sainsbury's notches first service G33 win of the year
Given this was an early Saturday morning shop, availability was surprisingly poor among the top five supermarket chains
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Grocer 33Morrisons Denton wins G33 battle with 'a whopper' of a store
Morrisons Denton achieved one of the highest scores of the year.
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NewsNisa rolls out store-specific marketing material service
Nisa has been trialling a new personalised full-colour printing service for independent retailers…
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Grocer 33Waitrose Poynton's G33 service win down to 'great' staff
As the Grocer 33 year begins again, Waitrose Poynton pipped Asda Liverpool to become our first store of the week for 2015/16
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Grocer 33Sainsbury's Salford wins G33 service & availability battle
Availability issues continue to plague the major multiples and this shop – on a Sunday lunchtime – was no exception