All Mystery shopper surveys articles – Page 54
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Grocer 33Tesco's G33-winning Knocknagoney store offers star service
The entrance at Tesco Knocknagoney was “spacious,” aisles were well-filled and staff restocking shelves didn’t obstruct…
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Comment & OpinionLewis puts his stamp on Tesco with Feet on the Floor
Dave Lewis is wasting little time putting his personal stamp on Tesco, despite the turmoil caused by its £250m black hole
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NewsDave Lewis orders Tesco HQ staff back to shop floor
Thousands of Tesco head office staff have been instructed to spend time on the shop floor as part of a new initiative by CEO Dave Lewis
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Grocer 33Sainsbury's Macclesfield wins green Grocer 33 battle
Strong availability of green products helped Sainsbury’s triumph in our special green Grocer 33 this week…
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Grocer 33Asda Huyton pips Morrisons Crawley to seal Grocer 33
High-scoring Asda Huyton store pips Morrisons Crawley by one point to seal Grocer 33 race…
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NewsMorrisons considers dedicated availability 'champions'
Morrisons is considering creating in-store availability ‘champions’ to ensure more well-stocked shelves…
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Grocer 33Iceland Durham Dragonville wins G33 service and availability
Iceland narrowly missed first place in its previous appearance in the G33 but tops the table this week…
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Analysis & FeaturesDear Dave: letters to the new Tesco boss
The Grocer fields your emails to new Tesco boss Dave Lewis, from Tesco team leaders to leading brand consultants and industry analysts.
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Grocer 33Tesco Trowbridge impresses with great fruit & veg
A strong fresh produce section helped Tesco Trowbridge secure the win this week…
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Comment & OpinionHow self-service has turned shoppers into unpaid workers
The centenary of the creation of the first self-service supermarket is approaching…
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Grocer 33Sainsbury’s Scarborough wins G33 service and availability
Having recently undergone a renovation and extension, Sainsbury’s Scarborough looked fresh and airy
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Grocer 33Waitrose Woking a winner in G33 barbecue special
In our BBQ bank holiday special, Waitrose Goldsworth Park in Woking massively impressed…
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Grocer 33Tesco takes Grocer 33 mystery shop win but Lidl impresses
The common impression is that Lidl’s no frills offer means it doesn’t do customer service…
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Grocer 33Waitrose impresses all round in G33 service and availability
Waitrose Crowborough secured the win this week thanks to having plenty of staff available…
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Grocer 33Tesco Extra in Slough tops G33 service & availability ranks
Tesco got its service spot on in this “vast, clean and impressive” Extra in Slough…
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Grocer 33Asda Pudsey G33 mystery shop win down to great availability
Asda Pudsey in Leeds had just one out-of-stock and one not-stocked product…
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NewsTesco to extend click & collect trial to 50 non-store sites
Tesco is to roll out dozens of collection points at business parks outside London…
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NewsSainsbury's ramps up Christmas ordering service
Sainsbury’s shoppers will be able to purchase more than 70 products through the retailer’s customer ordering service this …
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NewsWing Yip hails success of click & collect delivery scheme
More than 15% of Wing Yip’s online customers have used its click & collect delivery option since launch last month…
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NewsCostcutter: P&H switch problems will be fixed by new depots
Costcutter has claimed it has seen “immediate improvements” after two new facilities opened this week…