All Mystery shopper surveys articles – Page 55
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Grocer 33Iceland third as Sainsbury's takes first G33 service win
Making its first appearance, as a guest retailer, in our new Grocer 33, Iceland came a very reasonable third…
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NewsMorrisons replaces HOT scheme with ‘five-star’ rating system
Morrisons has replaced its famous HOT service initiative with a new five star rating system covering overall store performance.
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Grocer 33Waitrose Brighton wins G33 service and availability survey
Waitrose has broken Asda’s winning streak with its first service and availability win of the G33 year…
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NewsCostco's first UK forecourt sells country's cheapest fuel
Costco opened its first UK forecourt at its Liverpool store last week, selling diesel for 129.9p per litre…
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NewsTesco claims slimline self-service checkouts slash queue times
Tesco is looking to reduce queuing time in its stores by using smaller self-service checkouts…
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NewsCo-operative Group's store standards pilot troubles staff
Co-operative Group staff continued to express concerns over a new system of working that could lead to redundancies…
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NewsMorrisons brings online delivery service to North London
Morrisons has extended its online groceries service to North London.
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NewsRobo-froyo: Tesco Covent Garden installs Yoomoo serving robot
Fresh from launching trials of automatic tills, Tesco has gone one step further by piloting a yoghurt-serving robot…
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Comment & OpinionTesco must rebuild its customer service
Every little does help, but you need to regain shoppers’ trust. This will not be regained by putting big signs outside saying ‘hello’ or revamping trolley bays…
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NewsSainsbury’s brings click & collect to London Underground stations
Sainsbury’s is following Tesco, Asda and Waitrose by launching a click & collect groceries service from seven London underground stations.
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Grocer 33Morrisons impresses online in second appearance
Its first outing in our quarterly online 33, earlier this year, was a bit of a disaster: Morrisons came last. This time round it’s come top
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NewsCollectPlus service boosts PayPoint profits
Rising transactions and the growth of click & collect helped PayPoint’s pre-tax profits grow 11.5% to £46m for the year ending 31 March.
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Analysis & FeaturesWill Asda shoot itself in the foot with store cost cutting?
Asda insists its management cull is an inevitable evolution, but will shoppers react as negatively as staff predict?…
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Comment & OpinionM&S has something to shout about
In its full-year results presentation, M&S took the unusual step of revealing the progress it has made on availability, in actual numbers.
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NewsTesco predicts new hi-tech tills will be 'relaxed'
Tesco is using the launch of its latest large store model to roll out a hi-tech checkout that automatically scans lines…
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NewsTesco installs high-tech checkouts at new-look Lincoln Extra store
Tesco is using the launch of its latest large store model to roll out a high-tech new checkout that automatically scans products loaded onto the conveyor.
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NewsTesco 'digital wallet' to speed up checkout process
Tesco is launching a digital wallet to speed customers through its checkouts – and potentially save on staffing costs….
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NewsCamelot launches Android app for National Lottery players
Camelot has created a new National Lottery app for Android…
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NewsAsda rolls out 130 more hybrid tills to cut queues
Asda will increase the number of hybrid tills in its stores by more than two thirds over the next two months…
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NewsMorrisons plan to train all staff on checkouts divides opinion
Morrisons is looking to train all staff to be able to work on its checkouts.