All Mystery shopper surveys articles – Page 6
-
Grocer 33Waitrose Formby weathers fruit & veg supply problems best
It scored 74 points thanks to excellent service and better availability than rivals
-
Grocer 33Sainsbury’s best on service as other stores disappoint
Sainsbury’s in Hempstead Valley was ‘impressively tidy’ with ‘friendly, efficient’ staff
-
Grocer 33Asda manages near-perfect score in Online 33
Our shopper was “very satisfied” with the speed of the online order, the quality, prices and shelf-life of the goods
-
Grocer 33Waitrose’s store standards leave its rivals in the dust
Our shopper’s first impression was of a “lovely” Valentine’s display
-
Grocer 33‘Tidiest’ Waitrose wins in week of low store standards
The branch scored 77 points thanks to its “nice atmosphere”
-
Grocer 33Tesco wins with ‘appealing’ displays and helpful staff
Every staff member our shopper spoke to was ‘polite and helpful’, earning the store full marks on shop floor service
-
Grocer 33Morrisons beats discounters to best in-store experience
Morrisons scored 75 points for its efficient and friendly store in Oxted
-
Grocer 33Pleasant, careful staff help Waitrose Otley top the table
Our shopper was impressed by Waitrose’s meat, deli and bakery counters
-
Grocer 33Sainsbury’s takes Grocer 33 win as Waitrose lands in last place
The Blackwood store in South Wales scored 80 points thanks to its standout service
-
Grocer 33Smaller Sainsbury’s store impresses our mystery shopper
In a week of poor availability, Sainsbury’s Strathaven took the win with just two items out of stock, as well as excellent service and store standards
-
Grocer 33Staff members are Tesco’s best asset in winning store
Our shopper said staff ‘gave their full attention with a smile’ in Tesco Montrose
-
Grocer 33‘Thoughtful, diligent’ staff at Morrisons take the win
The store felt “very seasonal and well thought out”, and there was a “sense of calm” despite being busy
-
NewsStrikes behind shortage of crackers ahead of Christmas
A swathe of cream crackers SKUs are listed as out of stock on supermarket websites following strike action at the Jacob’s factory in Aintree
-
InterviewsWaitrose’s Charlotte Di Cello on Christmas and egg shortages
Waitrose is under the cosh with falling sales and a troublesome IT upgrade. But its commercial director is confident a focus on quality can see it through
-
NewsFilippo Berio victim of £5k olive oil theft from distribution lorry
The business has asked for anyone who is offered its Organic Extra Virgin Olive Oil under suspicious circumstances to get in touch
-
Grocer 33Waitrose store is ‘a pleasure’ with ‘helpful, polite’ team
Waitrose stormed to victory with its second win in a row this week
-
NewsAllied Bakeries ditches long-struggling Bürgen bread brand
The customer service account for sister brand Kingsmill confirmed Bürgen had been discontinued on Twitter
-
Grocer 33Clean and spacious Waitrose Sandbach leaves its rivals in the dust
Competitors struggled on store standards, checkout service and availability
-
NewsNestlé wraps Quality Street chocolates in different colours due to foil shortage
The Green Triangle has been wrapped in gold packaging, while Orange Crunch has been packaged in dark bronze foil in a limited run of cartons, tubs and pouches
-
NewsLidl ‘well stocked for Christmas’ after sporadic localised summer availability issues
Lidl GB chief Ryan McDonnell acknowledged there had been sporadic localised issues throughout the summer but said it was ‘well stocked’ for the festive season