All Mystery shopper surveys articles – Page 8
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Grocer 33Sainsbury’s Crawley is best for service and availability in this week’s mystery shop
Sainsbury’s scored well on service and availability. The store standards were average
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Comment & OpinionSupermarkets are missing out by ignoring online reviews
Grocery retailers can use reviews to gain local insights, says Mike Fantis, VP & managing partner at DAC Group
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Grocer 33Tesco Dundee store impresses on service as supermarket rivals disappoint
Tesco was a rarity this week, scoring highly for good service as the rest of the field floundered on this Sunday morning shop
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Grocer 33Morrisons staff help provide a ‘memorable’ mystery shopping experience
Our shopper was “impressed” by the Morrisons store and said “the helpfulness of the staff” stood out
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Grocer 33Sainsbury’s wins Grocer 33 service battle with excellent scores across the board
The Whitley Bay store scored 85 points, performing well across almost every area
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Grocer 33Asda wins on service and availability for first time since March
The store had “an efficient feel to it” with a range of amenities
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Grocer 33‘Outstanding’ Tesco beats dismal mystery shopping scores from rivals
A single out-of-stock item prevented a near perfect score for Tesco
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Grocer 33Low scores all round for pre-heatwave stock availability in Friday mystery shop
This was a tough week across the board for the stores we visited
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NewsLidl says ‘stock issues’ to blame for empty freezers and chillers
Shoppers have tweeted pictures showing low stock levels in three Lidl stores in the south west of England during the past 24 hours
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Grocer 33Waitrose Egham tops rivals with ‘impeccable service’
Waitrose saw off close rivals Sainsbury’s and Iceland this week with impressive customer service
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NewsTesco Heinz spat ends with no price rises for key summer products
Tesco and Heinz revealed on 8 July their dispute was over, but did not give details at the time
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Grocer 33Waitrose takes the lead with solid availability and hardworking staff
Despite Waitrose Gerrards Cross being a small branch, it earned the best availability score this week
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NewsMondelez halts production of Oreo Thins after sales decline
‘We regularly review and refresh our range to ensure we’re bringing the most relevant products to our customers’, said Mondelez
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NewsCosta Coffee and McDonald’s co-fund cup recycling scheme across Roadchef sites
Cups from any brand – not just McDonald’s and Costa – can be recycled using the system
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NewsTesco and Mars face off over petfood prices
It is understood the petfood giant – which owns Sheba, Whiskas, Pedigree and Cesar – has paused supply to the retailer
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NewsSupermarket customer satisfaction rises as complaints in other sectors reach record levels
M&S Food was the highest-ranked supermarket when the index was last published, in January. Aldi came highest among its rivals in July 2021
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Comment & OpinionHeinz Meanz Buziness with Cost Price Increasez, but at what cost?
The game of risk has only escalated with the Tesco trade dispute. On both sides
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Grocer 33Sainsbury’s Chesterfield is top scorer on customer service
It was a tough race for the Grocer 33 podium this week, but Sainsbury’s snagged the top spot
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NewsCamelot loses £283.2m in lottery sales as cost of living soars
Returns to good causes from National Lottery sales, however, were the highest yet for a second year running
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Comment & OpinionWhat’s causing the decline in customer service in our supermarkets? And should we be concerned?
The pandemic will rightly be remembered as the industry’s finest hour