Asda Roehampton Vale, Roehampton, Surrey



0 Our mystery shopper at Asda in Roehampton Vale, Surrey, was not able to find all the items on her shopping list. Staff told her that the store did not stock Ocean Spray cranberry juice in any size. They did not carry Twix biscuit in a 400g package, but they did have the 525g size available.

We visited on 18 August 2006 at 16:00. Our shop lasted 60 minutes. Time spent at the checkout was 10 minutes.

tesco Hibel Road, Macclesfield, Cheshire



1 Our shopper said the layout of Tesco on Hibel Road in Macclesfield, Cheshire, had been changed to a format that she found slightly awkward. The store was out of stock of the 1kg bag of granulated sugar and did not carry the 3-pack of 198g Green Giant Niblets sweetcorn.

We visited on 18 August 2006 at 13:12. Our shop lasted 49 minutes. Time spent at the checkout was 6 minutes.

sainsbury's Sothall, Sheffield



0 Sainsbury's at Crystal Peaks shopping centre in Sheffield was quite busy when our shopper visited. The car park was full and there was a downpour of rain outside, but she said there was a pleasant atmosphere inside. She was able to find everything she needed on this week's shopping list.

We visited on 18 August 2006 at 12:05. Our shop lasted 80 minutes. Time spent at the checkout was 14 minutes.

morrisons The Fort Retail Park, Glasgow



3 Our shopper at the Morrisons store at The Fort Retail Park in Glasgow was not able to find three items. They were sold out of tuna chunks in brine, Mr Muscle 500ml trigger and the Bounty kitchen towels two-pack. She noted that the staff did check the back of store to verify that the items she was looking for were not available.

We visited on 18 August 2006 at 09:45. Our shop lasted 74 minutes. Time spent at the checkout was 7 minutes.

somerfield Great Missenden, Bucks



1 The Somerfield store located on Station Road in Great Missenden, Buckinghamshire, was out of own label Brussels pâté. The store did not stock Haribo Starmix 225g, own label diet cola 2-litre, multipacks of Green Giant Niblets sweetcorn, own label tuna chunks in brine or Saxa table salt 750g.

We visited on 18 August 2006 at 08:40. Our shop lasted 31 minutes. Time spent at the checkout was 2 minutes.

waitrose Harrogate, Yorkshire



0 Our mystery shopper had a good experience at the Waitrose store in Harrogate, which was converted from a Safeway two years ago. She was able to find all the items she was looking for except for own label lard, which the store did not stock.

We visited on 18 August 2006 at 11.20. Our shop lasted 42 minutes. Time spent at the checkout was 6 minutes.


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