Asda Stowmarket, Suffolk



0 Our mystery shopper at the Asda store in Stowmarket, Suffolk was able to find all but two of the items she was looking for this week. The store did not stock Parozone bleach, although it offered an own label bleach. It also only stocked breaded cod in 4-packs, rather the 2-pack she was looking for.

We visited on 8 September 2006 at 16:40. Our shop lasted 45 minutes. Time spent at the checkout was 3 minutes.

morrisons Parker Knoll Way, High Wycombe



0 It was a perfect day at the Morrisons store on Parker Knoll Way in High Wycombe, Buckinghamshire, where our shopper found all the items our shopper needed. The store also won our Top Store award this week for its excellent all-round customer service, which manager Henri Henriques said was a tribute to his team's traditional values.

We visited on 8 September 2006 at 16:44. Our shop lasted 44 minutes. Time spent at the checkout was 9 minutes.

sainsbury's Acocks Green, Birmingham



1 A broken freezer that usually held frozen vegetables and hash browns created availability problems at this Sainsbury's store. Our shopper was forced to ask for help from a somewhat surly shop assistant, who eventually got her the hash browns. However the store did not have the frozen mixed vegetables she needed.

We visited on 8 September 2006 at 08:00. Our shop lasted 50 minutes. Time spent at the checkout was 7 minutes.

somerfield Stamfordham Road, Newcastle



9 Our shopper had a disappointing visit to the Somerfield store on Stamfordham Road in Newcastle. Nine items on his shopping list were out of stock. He was only able to see a sign informing customers that the store was closing permanently, at the very end of his visit, after exiting the checkout.

We visited on 8 September 2006 at 09:20. Our shop lasted 60 minutes. Time spent at the checkout was 2 minutes.

tesco Eastgate Road, Bristol



0 Our shopper had a very good experience on a busy Friday morning at the Tesco Extra on Eastgate Road in Bristol. She found that the store was very clean and tidy. She also noted that the staff were more than happy to guide her to products, even though they were under a lot of pressure.

We visited on 8 September 2006 at 09:20. Our shop lasted 52 minutes. Time spent at the checkout was 13 minutes.

waitrose High Street, Esher, Surrey



0 Our shopper enjoyed her visit to the Waitrose store on High Street in Esher, Surrey, although she was not able to fill her shopping basket. The store did not sell Kingsmill crumpets. It also did not stock Jacob's Creek Chardonnay.

We visited on 8 September 2006 at 14.20. Our shop lasted 45 minutes. Time spent at the checkout was 7 minutes.


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