Asda Patchway, Bristol



2 This store had run out of loose closed-cup mushrooms and 4-packs of own-label croissants. Our shopper was hindered by shelf stackers and packing trolleys and there were insufficient checkouts open for the volume of customers. No help was offered in packing goods but staff were polite.

We visited on 9 February 2007 at 10.12. Our shop lasted 49 minutes. Time spent at the checkout was 7 minutes.

morrisonS Cowgate, Newcastle upon Tyne



1 This store did not have any 2-packs of Scotch eggs in stock and did not stock Saclá classic pesto or 2-packs of Kleenex for Men tissues. Our shopper said only 10 out of the 20 checkouts were open, which he felt was insufficient for the volume of shoppers in-store, although staff were polite and helpful.

We visited on 9 February 2007 at 9.30. Our shop lasted one hour 21 minutes. Time spent at the checkout was 7 minutes 30 seconds.

sainsbury's Belfast, County Antrim



0 This store did not stock 4-pints of own-label semi-skimmed milk or

2-packs of own-label Scotch eggs. Our shopper said the store was full of packing trolleys and boxes and that the aisles were untidy. Staff failed to greet him but were helpful when asked for assistance and help was offered with packing.

We visited on 9 February 2007 at 9.00. Our shop lasted 47 minutes. Time spent at the checkout was 2 minutes 50 seconds.

somerfield Warminster, Wiltshire



5 This store had five out of stocks but our shopper was told the store was closing down next month, so stock levels were low. Our shopper said that a number of the products she did buy had a very short shelf life and that there was poor availability on fruit and vegetables. However, she said staff were friendly.

We visited on 9 February 2007 at 8.40. Our shop lasted 34 minutes. Time spent at the checkout was one minute 30 seconds.

tesco Cumbernauld, Glasgow



0 This store had no out of stocks, which impressed ou r mystery shopper. Staff were friendly and although there were packing trolleys in the aisles, they did not hinder our shopper. Staff were polite when they greeted her. Our shopper was impressed with how well the store was merchandised and she had no problems finding goods.

We visited on 9 February 2007 at 3.32. Our shop lasted 50 minutes. Time spent at the checkout was 8 minutes.

waitrose

Beaconsfield, Bucks

2 This store had run out of Hovis square-cut bread and had no McVitie's chocolate digestives in stock. Our shopper said the store was blocked by a high number of packing trolleys but staff were helpful.

We visited on 9 February 2007 at 5.58. Our shop lasted one hour 15 minutes. Time spent at the checkout was 3 minutes.

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