ASDA Stowmarket, Suffolk



1 The Stowmarket Asda could have been cleaner, our shopper said. Although the staff were helpful when providing assistance, our shopper was mistakenly charged for grapefruit rather than oranges. The red seedless grapes were out of stock and only half the 18 checkouts were open.

We visited on 27 April at 4.45pm. Our shop lasted 45 minutes. Time spent at the checkout was six minutes.

morrisonS Stockport, Manchester



0 Our Morrisons shopper had a pleasant experience here. The checkout staff were friendly, the store was neatly maintained and 27 of the 31 checkouts were open. The store offered a full basket and our shopper noted improvements to the shelf information, which detailed what date the special offer would end.

We visited on 27 April at 11.50am. Our shop lasted one hour. Time spent at the checkout was two minutes and 30 seconds

sainsbury's Chippenham, Wiltshire



2 This Sainsbury's store was judged to be clean and tidy although our shopper noticed many items lacked shelf-edge prices. The tea bags and houmous were out of stock. The checkout assistant not only charged for an item our shopper didn't buy, but also drummed her fingers while she waited for the shopper to pack her bags.

We visited on 27 April at 11.20am. Our shop lasted 55 minutes. Time spent at the checkout was four minutes. somerfield Gorgie Road, Edinburgh



0 Clean, bright and airy is how our shopper described this Somerfield outlet. The staff were obliging when asked for advice regarding products and the checkout assistant was friendly and helpful. The Ginsters Cornish Pasty was not stocked, although there were many special offers around the store.

We visited on 27 April at 3.20pm. Our shop lasted 37 minutes. Time spent at the checkout was five minutes.

tesco Leatherhead, Surrey



1 Smaller than the average Tesco outlet, this store was free of packing trolleys and shelf-stackers and well-merchandised. Staff were happy to help, although not all the checkout operators were wearing name badges or uniforms. The Hardys Cabernet Sauvignon wine was out of stock and a sufficient 13 of the 26 checkouts were open.

We visited on 27 April at 3pm. Our shop lasted 45 minutes. Time spent at the checkout was three minutes.

waitrose Harrogate, North Yorkshire



0 "Excellent" was how our shopper described this Waitrose. The aisles and shelves were immaculate and the staff were knowledgeable and amiable. Nine of the 12 checkouts were operating and there was a number of special offers. The McCain Hash Browns were not stocked.We visited on 27 April at 12pm. Our shop lasted 40 minutes. Time spent at the checkout was five minutes.

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