Costa Coffee has promoted its retail and operations director, Neil Lake, to managing director of the UK and Ireland business.
Lake will take up the role on 1 July following the resignation of Jason Cotta, who is moving on to an as-yet-unannounced CEO position after eight years with the company.
The new MD started with the business in September 2018 after relocating from Australia where he was a senior executive with Coles superstore.
“I am delighted to have appointed Neil to the role of managing director, UK&I,” said Costa Coffee CEO Dominic Paul. “Neil brings with him extensive strategic and operational experience at a global level, with a strong track record of driving sustainable results. Following our recent sale to The Coca Cola Company, this is an incredibly exciting time for Costa Coffee, especially within the UK&I where we are focused on unlocking a new phase of growth and further enhancing our customer experience. Neil is perfectly positioned to lead the UK&I team, leveraging his depth of retail experience and passion for Costa’s customers and team members.”
Lake will be responsible for more than 2,600 coffee shops and 8,000 Costa Express self-serve machines in the UK.
“I am honoured to be taking on this role within the ‘UK’s favourite coffee shop’ and look forward to working alongside the whole UK&I team, including our corporate and franchise partners, suppliers and 16,000-plus passionate team members out in our stores,” said Lake. “Costa Coffee is a growing global business and I am excited for the opportunity to work to simplify, invest and grow the UK&I market, focusing on our customer experience, teams, partners and channel innovation.”
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